Guest Services Coordinator

Broadway Plaza; Rochester (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Insurance

401k and Employer Match

Paid Holidays and Vacation Time

Quarterly and Annual Success Share

Paid Volunteer and Charitable Match

Employee Referral Program

Employee Assistance Program

Job summary

Broadway Plaza in Rochester, MN is seeking a Guest Services Coordinator to support daily arrivals, assist with check-ins/check-outs, and handle guest issues to ensure satisfaction. You will manage guest communications, perform tours, and assist with rent collection while working Monday through Friday, 8:00am–4:00pm, on-site.

Competitive hourly pay range $18–$23, benefits include medical/dental/vision, 401k with employer match, and an employee-friendly environment.

Qualifications

• Knowledge of Microsoft Office is required or preferred.
• OPERA knowledge is beneficial but not required.

Responsibilities

• Prepare arrivals for the day: Contract (as needed), detail sheet and keys with Wi‑Fi information.
• Prepare and send a summary sheet for the day.
• Assist with check ins and check outs.
• Handle guest issues and follow up to ensure guest satisfaction.
• Answer guest calls and respond to guest emails and voice mails within departmental response time policy.
• Complete all daily tasks and follow ups as assigned by management.
• Confirm guest departure or extensions for the following day.
• Report and follow up on all guest maintenance requests.
• Perform tours for all potential guests.
• Follow up with guests to update credit card information as needed.
• Assist with rent collection by the end of each month
• Attend and participate in scheduled meetings.
• Assist with additional overflow duties or projects.

Skills

Knowledge of Microsoft Office

OPERA knowledge

Education

Hospitality experience preferred

Job description

Broadway Plaza
15 1st St SE
Rochester, MN 55904, USA

• On-site


• Guest Services


• Full-Time


• Requisition #: GUEST001432

Description

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

The Guest Services Coordinator is responsible for preparing daily arrivals, assisting with check-ins and check-outs, and handling guest issues to ensure satisfaction. You will manage guest communications, including calls, emails, and voicemails. Additionally, you will perform tours for potential guests, follow up on maintenance requests, and assist with rent collection.

Position type: Full-time

Compensation: $18 -$23 per hour

Schedule: Monday – Friday 8:00am - 4:00pm *Schedules may change based on business needs. May include holidays and/or alternate days or hours as needed.

On call schedule: *A schedule that defines which days an employee is on call will be posted in advance.

• Prepare arrivals for the day: Contract (as needed), detail sheet and keys with Wi‑Fi information.


• Prepare and send a summary sheet for the day.


• Assist with check ins and check outs.


• Handle guest issues and follow up to ensure guest satisfaction.


• Answer guest calls and respond to guest emails and voice mails within departmental response time policy.


• Complete all daily tasks and follow ups as assigned by management.


• Confirm guest departure or extensions for the following day.


• Report and follow up on all guest maintenance requests.


• Perform tours for all potential guests.


• Follow up with guests to update credit card information as needed.


• Assist with rent collection by the end of each month


• Attend and participate in scheduled meetings.


• Assist with additional overflow duties or projects.


• Respond to all emails and/or calls received once the business office is closed for the day when on call.


• Report to Assistant General Manager when supplies need to be ordered.

Qualifications

• Knowledge of Microsoft Office


• OPERA knowledge preferred but not required

Education & Experience

• Hospitality experience preferred

Supervisory Responsibilities

• This position does not include any supervisory responsibilities.


• May provide cross‑training to staff.

Work environment may change from day‑to‑day, depending on scheduled jobs.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is frequently required to use their hands. The employee must have the ability to dial, answer, and talk on a telephone. The employee is required to walk, stand, sit, bend, kneel and reach with hands and arms. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. The employee must have the ability to lift up to 50 pounds and drive.

Work Authorization

The employee must be legally authorized to work in the United States.

• Competitive Pay


• Medical, Dental, and Vision Insurance


• 401k and Employer Match


• Paid Holidays and Vacation Time


• Quarterly and Annual Success Share Bonus Program


• Paid Volunteer and Charitable Match Program


• Employee Referral Program


• Employee Assistance Program

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E‑Verify, an online system that verifies the eligibility of our employees to work in the United States by cross‑referencing their information with government records. E‑Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug‑free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.