Guest Services Coordinator

Sun Communities; Naples (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Paid Parental Leave

401(k) Plan

RV Site Discounts

Team Perks & Discounts

Job summary

Sun Retreats Naples East in Naples, FL, is hiring a Guest Services Coordinator to support resort operations. You will greet guests, handle reservations, process payments, and coordinate resident relations with the RV Resort Manager and team.

The role requires administrative experience, strong customer service, and proficient computer skills. On-site work with comprehensive benefits and daily pay options provided.

Qualifications

• High School Diploma or GED required.
• 2 years administrative experience required.
• 6 months using property management/reservation systems preferred.
• 6 months hotel or resort front desk experience preferred.
• Strong customer service skills and excellent telephone skills.
• Good problem solving abilities with professional appearance.
• Intermediate to advanced computer proficiency; MS Office and data entry.

Responsibilities

• Greet guests and establish rapport with current and prospective residents.
• Handle inquiries, comments, and complaints and relay to management.
• Maintain petty cash and record expenditures accurately.
• Perform general admin duties: phones, typing, filing, and clerical tasks.
• Process rents, deposits, fees in Yardi and issue receipts.
• Assist with reservations, supplies, and marketing materials.
• Coordinate guest and resident events and communications.
• Review invoices and code payables; file and report as directed.
• Check guests in/out and refer prospects to sales when appropriate.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Computer proficiency

Driver's license

Education

High School Diploma or GED

Job description

Sun Retreats Naples East

Location: Naples, FL, US

Employment Type: Regular, Full Time

Pay: $18 per hour

Overview: Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

REWARDING BENEFITS

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
• $18 per hour

Job Reference: 137482

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