Guest Services Coordinator

asmglobal; Fishers (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global is seeking a part-time Guest Services Coordinator for Fishers Event Center in Fishers, IN to perform front of house, guest services, and security tasks as they relate to the facility and grounds. You will welcome guests, guide them to restrooms, dining options, and important areas, ensure adherence to venue protocols, and assist in emergency situations with team coordination.

The role reports to the Guest Services & Security Manager and supports creating a safe, welcoming

Qualifications

• Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
• Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
• Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.

Responsibilities

• Perform front of house, guest services, and security tasks related to the facility and surrounding grounds.

Job description

PO POSITION:

Guest Services Coordinator

DEPARTMENT:

Operations

REPORTS TO:

Guest Services & Security Manager

FLSA STATUS:

Hourly Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?

THE ROLE

Fishers Event Center has an excellent and immediate opening for a part-time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.

Essential Duties and Responsibilities:

• Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
• Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
• Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.