Guest Services Coordinator

Island Hospitality Management; Citra (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,/

Dental & Vision Insurance

HSA/FSA plans

Paid time off

401(k) retirement plan – match

Employee discounts

Bonus program

Free room nights

Job summary

Island Hospitality Management's Camp Margaritaville Resort in Florida is hiring a Guest Services Coordinator to welcome guests, handle reservations, and support daily operations.

The role emphasizes strong communication, admin duties, and assisting with marketing materials, while ensuring guest satisfaction through attentive service.

Hours are variable; benefits include health insurance, 401(k) matching, and employee discounts across our properties.

Qualifications

• Strong computer skills including MS Office and email.
• Excellent written and verbal communication skills.
• Friendly, approachable and able to assist guests.
• Previous administrative experience preferred.
• Resort office or front desk experience a plus.

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the resort manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, and newsletters
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Skills

MS Office

Email proficiency

Communication skills

Guest service

Administrative experience

Front desk experience

Job description

At Camp Margaritaville Resort, we blend laid‑back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family‑friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment.

Guest Services Coordinator – Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the resort manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, and newsletters
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Job Qualifications

• Intermediate computer proficiency, including Microsoft Office, email, and internet skills
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience preferred
• Resort office or hotel front desk experience a plus

Physical Demands

The employee is regularly required to stand, sit or walk for an extended period of time, lift and/or move up to 10 pounds, and occasionally lift or move up to 50 pounds.

Schedule

Hours are variable and are based on guest occupancy, season, staffing, and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training & Development

Island Hospitality offers a formalized training and development program with opportunities for growth within the company.

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit and parking
• Pet Insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program
• Wellness subscriptions accessing gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – 100% match up to 3% of salary and an extra 50% on the next 2%
• Incentive‑based bonus program
• Free room nights and employee discounts at our properties
• Discounts for friends and family and team member recognition and bonus
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career growth through in‑house training program with a personalized path
• Referral bonus program at any location

Equal Opportunity Employer

Island Hospitality uses E‑Verify to confirm work authorization where required by law.