Front Desk Associate - Seasonal

Village Camp; El Mirage (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Inclusive community

Complimentary stay at a resort

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to greet guests, manage check-ins/outs, process reservations, and answer inquiries with professionalism. You will support daily front desk operations, maintain records, and coordinate with maintenance to address guest concerns.

The role emphasizes strong customer service, clear communication, multitasking in a fast-paced environment, and accurate handling of payments and files. PTO and inclusive community benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in customer service, front desk operations, or hospitality is preferred but not required.
• Proficiency with computer systems, including property management software and MS Office, is desirable.
• Strong communication and interpersonal skills are essential, with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the initial point of contact for guests and residents, delivering outstanding customer service.
• Manage check-in and check-out procedures and handle reservations.
• Address inquiries and maintain smooth front desk operations.
• Maintain organized resort files, reports, and records, ensuring accuracy.
• Input meter readings for utility tracking and billing as needed.
• Coordinate with maintenance to address guest concerns promptly.
• Communicate with residents via email and online chat as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Office

Job description

Description

Season: Beginning on or about 10/01/2026 through on or about 04/15/2027

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

PERFORMANCE OBJECTIVES:

• Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
• Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
• Provide assistance and respond to queries via online chat to enhance customer experience
• Report resort comments, suggestions, and complaints to the General Manager for timely resolution
• Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
• Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
• Initiate collection calls for site rental payments as instructed, ensuring timely payments
• Utilize email communication to correspond with residents and potential guests as required
• Maintain organized resort files, reports, and records, ensuring accuracy and completeness
• Upload resident files and communications to Rent Manager for documentation and tracking purposes
• Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
• Monitor office supplies inventory and place orders as necessary to ensure availability
• Manage mail and packages, sorting and distributing them to designated mailboxes
• Secure documents for leases and maintain confidentiality of sensitive information
• Input meter readings accurately to track usage and manage utility billing processes
• Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
• Performs other related duties as assigned

Requirements

KEY COMPETENCIES:

1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
3. Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
6. Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
7. Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
8. Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
9. Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required
• Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
• Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
• Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

PHYSICAL REQUIREMENTS:

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 10 pounds.

BENEFITS:

• PTO
• Working in an inclusive community
• Complimentary stay at one of our resorts

COMMITMENT TO DIVERSITY:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.