Guest Services Attendant-FT

Hotel Management of New Orleans LLC; New Orleans (LA); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Hotel Management of New Orleans LLC is seeking a Guest Services Attendant to welcome guests, assist with luggage, and maintain public areas. You will escort guests to rooms, brief them on hotel amenities, and help with packages and inquiries.

Responsibilities include keeping lobby tidy, handling maintenance requests, and coordinating with Front Desk and security as needed. This role is ideal for candidates with customer service or hotel operations experience and a high school diploma.

Competenze

• High school diploma or equivalent preferred.
• Previous experience in customer service or hotel operations is a plus.

Mansioni

• Greet guests promptly and assist with luggage.
• Escort guests to rooms and familiarize them with hotel features and amenities.
• Deliver packages, messages, and other items as required.
• Maintain lobby and public area cleanliness and organization.
• Assist Front Desk staff with calls, directions, taxi requests, and guest inquiries.

Conoscenze

Customer service

Hospitality

Guest assistance

Formazione

High school diploma or equivalent

Descrizione del lavoro

Description

Schedule: 40 hours, 5 days, 1 shift 7am-3pm, 2 shifts 3pm-11pm & 2 shifts 11pm-7am

Position Overview:

The Guest Services Attendant plays a vital role in ensuring guests have a warm welcome and enjoyable experience during their stay. The position is responsible for assisting guests with luggage and personal belongings, maintaining the cleanliness and functionality of public areas, and addressing minor maintenance concerns.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

• Greet guests promptly and courteously, providing assistance with luggage and personal belongings.
• Escort guests to their rooms and familiarize them with hotel features and amenities.
• Deliver packages, messages, and other items as required.

Hotel Operations

• Maintain Lobby and public area cleanliness and organization.
• Perform routine cleaning tasks, such as sweeping, mopping, dusting and emptying of trash.
• Ensure public areas and restrooms are stocked with necessary supplies.
• Respond to after-hours housekeeping needs.

Safety and Security

• Monitor pedestrian traffic and patrol public areas, guest floors, and perimeters.
• Identify and report safety hazards promptly.
• Adhere to hotel life safety systems and emergency procedures.

General Maintenance

• Address minor maintenance issues such as replacing light bulbs or handling minor plumbing concerns.
• Escalate larger maintenance concerns to Manager or Maintenance Staff.

Other Responsibilities

• Assist Front Desk staff with calls, directions, taxi requests, and guest inquiries.
• Communicate effectively using radio and other tools.
• Perform additional duties as assigned by the General Manager or Front Desk.

Requirements

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service or hotel operations is a plus.

Physical Requirements

• Stand, walk, and move continuously for extended periods.
• Handle luggage carts and lift items up to 50 pounds.
• Perform physical tasks such as bending, kneeling, pushing, and pulling.