Guest Services Attendant (Front Office)

Corinthia Hotels; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A prestigious hotel group is seeking a Guest Services Attendant for their New York location. This role will ensure guests experience exceptional service during check-in and check-out, while coordinating with various departments to uphold the hotel's high standards.

Qualifications

• 2 years in a similar position within a 5-star hotel.
• Fluency in English required; another language is a plus.
• Knowledge of property management systems necessary.

Responsibilities

• Ensure smooth check-in and check-out for guests.
• Maintain effective communication with the Front Office Managers.
• Liaise with other departments for guest support.

Skills

Communication

Customer Service

Problem-Solving

Attention to Detail

Education

Degree/Diploma in Hospitality Management or Tourism

Tools

Property Management Systems (e.g. Micros/Fidelio, Opera)

Job description

Join to apply for the Guest Services Attendant (Front Office) role at Corinthia Hotels.

Description

Our heart, head, and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The property will undergo extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel, is seeking to recruit a Front Office Guest Service Attendant. The role involves ensuring smooth check-in and check-out processes, maintaining and exceeding hotel standards, and reporting guest comments, VIP arrivals, or issues to the Front Office Manager. The attendant will also ensure the division's standards meet and exceed quality expectations.

Responsibilities include:

• Supporting hotel operations during demand periods.
• Maintaining effective communication within the department and informing the Front Office Managers of any issues.
• Liaising with other departments to ensure good communication and support.
• Checking in and out guests according to hotel procedures.
• Ensuring guest bills are charged correctly and posted properly.
• Following up on reservation correspondence as instructed.
• Coordinating with the Director of Guest Experience for VIP allocations, amenities, and guest meetings.
• Capturing guest data with high quality standards.

Requirements:

• Minimum 2 years in a similar role within a 5-star hotel.
• Fluency in English; additional languages are a plus.
• Knowledge of property management systems (e.g., Micros, Fidelio, Opera, Toast).
• Degree or Diploma in Hospitality Management or Tourism (preferred).

Additional Information:

• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

This position is open to applicants interested in advancing their hospitality career at a luxury hotel property. Referrals can increase your chances of interview success.