Guest Services Attendant - Food Hall

Hard Rock International; Rockford (IL); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Hard Rock Casino Rockford is seeking a part-time Guest Services Attendant for our Food Hall. You will welcome guests, describe menu items, process payments, and support a fast-paced service area while maintaining a friendly, professional demeanor.

The role requires strong guest service and communication skills, ability to work nights/weekends, and a commitment to safety and quality in a high-energy entertainment setting.

Qualifications

• High School Diploma or equivalent required.
• Excellent communication, guest service and interpersonal skills.
• Ability to work as part of a team in a high-volume environment.
• Cash handling experience preferred.

Responsibilities

• Welcome every guest to improve guest satisfaction and promote positive guest relations.
• Inspect and clean dining area regularly.
• Present check and collect payment for items.
• Stock areas with necessary items during and at end of shift.
• Maintain cleanliness of dining areas and knowledge of menu and beverages.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma or equivalent

Job description

## Guest Services Attendant - Food HallApply: Hard Rock Casino Rockford: Part time: Posted Today: R12853Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:****POSITION SUMMARY:**The incumbent in this position is responsible for all activities pertaining to the preparation and service of all food and drink items in a quick service restaurant outlet.**ESSENTIAL FUNCTIONS:***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)** Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.* Welcome every guest to improve guest satisfaction and to promote positive gust relations.* Inspect and clean dining area regularly.* Practice and observe the safety rules and regulations in all dining areas.* Responsible for all comps, offers, and point redemptions.* Present check and collect settlement for all necessary items.* Complete all opening and closing side duties.* Stock areas with all necessary items, during the shift at well as the end of the shift.* Maintain cleanliness of all dining areas.* Have detailed knowledge of all food menu items.* Have detailed knowledge of all coffee and tea beverages, including specific steps for preparation.* Maintain and clean equipment according to instructions.* Follow all policies and procedures regarding alcohol sales and service.* Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.* Communicate effectively and professionally with culinary team to maximize guest satisfaction.* Other departmental related duties and assignments as directed by management.**NON-ESSENTIAL JOB FUNCTIONS*** Attend seminars when needed.**EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)** High School Diploma or equivalent required.* Ability to work as part of a team in a high-volume environment.* Excellent communication (written and verbal), guest service and interpersonal skills.* Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.* Ability to deliver service level, which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable dining experience.**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):*** Must obtain and maintain all licenses / certifications per Federal, State, and IGB Regulations.* Must successfully pass background check.* Must be at least twenty-one (21) years of age.* Must be able to work nights, holidays, and weekends, as well as flexible shifts.**KNOWLEDGE OF:*** Must have the ability to anticipate guest and employee needs.* Must have good communication skills and maintain friendly, personable attitude always.* Cash handling experience preferred.**ABILITY TO:*** Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.* Must be able to stand 50% of shift, walk 50% of shift.* Ability to lift and carry up to 25 lbs.* Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.* Ability to make repeating movements of the arms, hands, and wrists.* Must have the ability to withstand noisy environments.The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.*Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.**Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.***Pay Range:**$15 - $20/