Guest Services Attendant

Four Seasons; Scottsdale (AZ); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Exclusive employee rates

Uniforms with dry cleaning

Shift meals and on-site parking

Career growth programs

Inclusive culture

Employee events

Descripción de la vacante

Four Seasons Scottsdale Residence Club is seeking a Guest Services Attendant to be a key member of the Front Office Team. You will ensure guests are welcomed and well cared for from arrival to departure, transporting luggage as needed and supporting the upkeep of public spaces.

The role requires prior guest services experience in a luxury setting, excellent English communication, and the ability to stand for extended periods in a desert climate. Full-time with varied shifts.

Formación

• Previous Guest Services experience in a luxury hotel/resort is highly preferred.
• Must have excellent verbal communication skills in English.
• Must be able to stand/walk/run for up to 8 hours per shift.
• Be able to work in desert climate.

Responsabilidades

• Assist in Guest Services areas including front drive and proper handling of guest luggage.
• Accommodate guest requests and inquiries; perform duties as assigned.
• Maintain cleanliness of the Fitness Center, Barbeques, Locker Rooms and Lobby.
• Actively monitor and report any engineering needs in guest areas.

Conocimientos

Guest services

Verbal communication

Physical stamina

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest's most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona's red rocks, a visit to the Grand Canyon, or exploring Arizona's diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

The Residence Club at Four Seasons Scottsdale is looking for a Guest Services Attendant to be an integral part of the Front Office Team. The main objective of this role is to ensure our guests are well looked after from the start. As the first and last impression of the Residence Club, this high profile department carries a special responsibility. The Guest Services Attendant is responsible for the arrival and departure experience of the owners. The Bell Attendant transports luggage, packages, and storage items to the guest room for arrivals and transports luggage for departing guests or into temporary storage. The Guest Services Attendants also responsible for the upkeep and cleanliness of the fitness center, lobby, public areas and back of house areas of Residence Club.

What you will do

• Assisting in Guest Services areas that include the front drive and ensuring proper handling of guest luggage


• Accommodating guest requests


• Other guest inquires or duties as assigned


• Maintaining the cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby


• Actively monitor and report where engineering attention needed in guests common area.

What you bring

• Previous Guest Services experience in a luxury hotel/resort highly preferred.


• Must have excellent verbal communication skills in English


• Must be able to stand/walk/run for up to 8 hours per shift


• Be able to work in desert climate

What we offer

• Comprehensive health benefits including medical, dental, vision, and life insurance


• Paid time off benefits, including vacation, sick time, and holidays, to support your wellbeing


• 401(k) plan with company match


• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide


• Complimentary uniforms with dry cleaning service


• Complimentary shift meals and on-site parking


• Career growth opportunities, including learning programs and tuition reimbursement


• A culture of care, respect, and inclusion


• Recognition programs, employee events, and a strong sense of community

Schedule & Hours

• Full Time


• Flexibility to work early mornings, evenings, weekends and holidays.


• Flexibility to work various shifts, including weekends and holidays; availability on Fridays and Sundays is required.

Four Seasons is an Equal Opportunity, Aff... employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal