Guest Services Attendant

We-Ko-Pa Casino Resort; Scottsdale (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Services Attendant to provide exceptional customer service at their golf course. This full-time role involves assisting guests with their golfing experience, ensuring cleanliness of the facility, and maintaining a professional appearance. Ideal candidates are customer service-oriented, able to handle physical tasks, and work well in a team environment.

Qualifications

• Must be customer service oriented.
• Ability to assist guests with requests and ensure cleanliness.
• Physical capability to lift and handle equipment up to 50 lbs.

Responsibilities

• Assist guests upon arrival and throughout their golf experience.
• Ensure all areas, including carts and facilities, are clean and orderly.
• Promote teamwork and assist staff with tasks throughout the facility.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

ENTERPRISE: We-Ko-Pa Golf

JOB TITLE: Guest Services Attendant (PLUS TIPS)

DEPARTMENT NAME: Golf Guest Services

REPORTS TO: Guest Services Supervisor

SALARY: DOE

POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT

HOURS PER WEEK: 40

Position Description

Assist all guests upon arrival at the golf course, departing for the first tee, and upon completion of their round. Properly store all golf bags and carts. Prepare and break down the practice facility.

Essential Functions

Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Duties And Responsibilities

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way Service Standards: Smile and Greet, name, and Meet, Thank You and Goodbye.

Provide an environment for an outstanding golf experience.

Personalize the guest experience by greeting all guests at the bag drop and assisting guests with any reasonable request.

Ensure that the staging area, practice facility tee, and cart storage are clean and orderly.

Ensure that you have a crisp professional appearance.

Ensure the cleanliness of golf carts by thoroughly spraying batteries, body, and interior. Dry body with a towel, park carts safely and plug in into charger.

Control waste, recycle, and operate vehicles in a safe manner at all times.

Additional Duties And Qualifications

Work closely with all outside staff members.

Promote teamwork and continuity among staff members.

Pick up stray practice range balls in the desert throughout the day.

Provide ice towels when appropriate and other special touches to anticipate needs.

Supervisory Responsibilities: None

Work Conditions: Amount of Time:

Stand 2/3 or more.

Walk 2/3 or more.

Sit up to 1/3.

Talk or Hear 2/3 or more.

Use Hands 1/3 to 2/3

Climb or balance 2/3 or more.

Stoop, kneel or crouch up to 1/3.

Reach with hands 2/3 or more.

Lift up to 10 lbs. 2/3 or more

Lift up to 25 lbs. 2/3 or more

Lift up to 50 lbs. up to 1/3

Work near moving parts up to 1/3.

Fumes or airborne particles up to 1/3

Outdoor weather conditions 2/3 or more

Work will be conducted in a mostly quiet environment. This individual must be very customer service oriented. Must be comfortable around people.

Native American Preference

Preference is given to qualified Tribal Members of the Fort McDowell Yavapai Nation. Preference is filling vacancies given to qualified Native American candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).