Guest Services Associate - Private Locker Room

Samost Jewish Family and Children's Service of Southern New Jersey; Cherry Hill Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Samost Jewish Family and Children's Service of Southern New Jersey is seeking an operations coordinator for the JCC. The role involves overseeing daily operations, providing superior customer service to JCC members, and maintaining adherence to COVID-19 safety protocols. Candidates should have proven customer service skills, familiarity with various computer programs, and a friendly demeanor. This position requires flexibility for early AM, PM, and weekends, and includes responsibilities such as maintaining records and managing amenities.

Qualifications

• Friendly outgoing personality.
• Ability to work well with others toward a common goal.
• Ability to work in multiple computer programs.

Responsibilities

• Provide superior customer service to JCC members.
• Maintain records and statistics of JCC amenities.
• Ensure adherence to COVID-19 safety protocols.
• Oversee daily operations of JCC Private Locker Room.
• Greet and communicate with JCC members.
• Assist in promoting agency-wide programs.

Skills

Customer service skills

Communication skills

Troubleshooting amenities

Microsoft Office skills

Education

First Aid and CPR / AED certifications

Tools

Daxko

Group Ex Pro

MindBody

Job description

Oversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need.

Flexibility in availability as needed, including early AM, PM, and weekends on a rotating basis.

RESPONSIBILITES:

1. Provide superior customer service to both Private Locker Room members and JCC members alike.
2. Maintain records and statistics with respect to the JCC amenities (i.e.: usage levels, equipment maintenance records, staff work schedules, whirlpool chemical logs, etc.).
3. Maintain and implement all Covid-19 Safety protocols (wipe down high touch areas regularly, monitor as able, distancing guidelines and mask requirements).
4. Ensure that all COVID-19 protocols are adhered to at all times including facility capacity limits on the amenities (showers, whirlpool, sauna, and steam room).
5. Oversee the daily operations of the JCC Private Locker Room (men’s and women’s) including towel supplies, hydration station, amenities, cleanliness, and water testing.
6. Responsible for notifying the Membership Director when supplies and equipment are needed.
7. Greet and maintain ongoing communication with all members of the JCC entering via the second floor.
8. Assist with monitoring the JFit Studio and Wellness Studio.
9. Monitor Fitness and Wellness access via the second-floor access point located by the spa.
10. Welcome and assist members/visitors with appointments for Massage and Chiropractic.
11. Along with Membership Management staff, maintain equipment and facilities including, chemical testing, whirlpool cleanliness (drain, clean and refill), Steam Room maintenance, Sauna
    Maintenance, and overall facility cleanliness.
12. Maintain amenities including soaps, hydration station, fruit etc., and track inventory and alert Sodexo/Membership Management staff of needed supplies.
13. Report unclean conditions, safety hazards and malfunctioning equipment to Management. and Sodexo Management.
14. Assist in the promotion of agency wide programs to ensure the productive, effective, and efficient operation of the Agency.
15. Consistently review all happenings within the JCC so that you can share important information with our membership.
16. Additional responsibilities may be added periodically based upon the needs of the Membership Department and of the Katz JCC.
17. It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information.

QUALIFICATIONS:

1. Friendly outgoing personality;
2. Proven customer service (communication) skills;
3. First Aid and CPR / AED certifications preferred;
4. Ability to work well with others toward common goal;
5. Ability to troubleshoot amenities (whirlpool, steam, sauna);
6. Computer skills in Microsoft Office – Outlook, Word, Excel
7. Ability to work in multiple computer programs -Daxko, Group Ex Pro and MindBody.