Guest Services Associate - Part Time

Travel + Leisure Co.; Williamsburg (VA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with employer match

Paid time off

Job summary

Travel + Leisure Co. is hiring a Guest Services Associate at the Club Wyndham Kingsgate Resort in Williamsburg, VA. This role involves welcoming guests, assisting them from registration to checkout, and responding to inquiries. The hourly rate is $19.00, and the position offers a variety of comprehensive health and welfare benefits for those working 30 or more hours per week.

Requirements include excellent communication skills, problem-solving abilities, and a positive attitude. Join us for a rewarding experience in the hospitality industry!

Qualifications

• Professional appearance and a positive, can-do attitude.
• Ability to solve problems with minimal supervision.
• Strong attention to detail and organization skills.

Responsibilities

• Provide warm welcomes and assist guests with registration.
• Process cash and credit card transactions accurately.
• Complete check-out procedures and verify guest folios.

Skills

Excellent communication skills

Problem-solving skills

Basic math skills

Detail-oriented

Multitasking

Job description

Position

Guest Services Associate – Club Wyndham Kingsgate Resort, Williamsburg, VA.

About the Role

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Key Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What We’re Looking For

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Compensation

The hourly rate for this role is $19.00.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (availability may vary by position; discuss with recruiter).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements, including tenure; discuss with recruiter).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

EEO Statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.