Guest Services Associate

Travel Leisure Resort Development Inc; KINGSGATE (WA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Flexible spending accounts

401(k) with employer match

Paid time off and holidays

Employee Assistance Program

Job summary

Travel Leisure Resort Development Inc is seeking a Guest Services Associate at Club Wyndham Kingsgate Resort. You will ensure guests have memorable vacations by providing excellent service from registration to checkout.

Your responsibilities include guiding guests through registration, processing transactions, and ensuring accurate charges. Strong communication skills and attention to detail are essential for this role, alongside a positive attitude.

The position offers a competitive hourly wage of $19.00 and a comprehensive benefits package for those working 30+ hours per week.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Ability to read, write and understand English.
• Strong organizational skills.

Responsibilities

• Provide warm welcomes and assist guests through registration.
• Process transactions and balance cash receipts.
• Respond to guest inquiries and concerns.

Skills

Excellent communication skills

Problem-solving ability

Basic math skills

Multitasking ability

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. We are hiring a Guest Services Associate at Club Wyndham Kingsgate Resort in Williamsburg, VA.

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded

We offer a comprehensive benefits package to associates who work 30 or more hours per week:

• Medical, Dental, and Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability insurance
• Paid time off, parental leave and holidays (subject to position and tenure; speak to recruiter for details)
• Wish day paid time to volunteer at an approved organization of your choice
• 401(k) with employer match (subject to eligibility requirements)
• Legal and identity theft protection plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Compensation

The hourly rate for this role is $19.00. Temporary and/or seasonal associates are ineligible for paid time off.

Equal Opportunity Employment

Travel + Leisure Co. is an equal opportunity employer. All applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.