Guest Services Associate — Fast-Paced, Friendly Cashier

Blaze Pizza; Palestine (TX); Sur place; USD 15 000 - 21 000; Plein temps

Résumé du poste

Church's Chicken in Palestine, TX is seeking a team member to greet customers, take orders, and process payments with a focus on fast, friendly service in a busy setting.

You will follow operating standards, maintain a clean dining area, stock supplies, and help resolve customer issues while ensuring cash accuracy and timely service.

Qualifications

• High school diploma or GED.
• At least 6 months of related experience.
• Excellent interpersonal and customer service skills.
• Ability to work in a fast-paced environment.
• Ability to receive money and make change accurately.
• Basic computer skills.
• Report to work on time for every shift.

Responsabilités

• Greets all customers with a sincere smile, making them feel welcome through a positive attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive upsell of products as directed by management.
• Collects money and delivers order to customer.
• Attends to any customer service problem or complaint and notifies manager as needed.
• Counts drawer at end of shift to ensure accuracy.
• Keeps display and service area clean and stocked.
• Performs other duties as assigned.

Connaissances

Cash handling

Customer service

Interpersonal skills

Attention to detail

Time management

Basic computer skills

Formation

High school diploma or GED

Outils

POS system

Cash register

Description du poste

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Requirements:

High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Church's Chicken is an American fast food restaurant chain that specializes in fried chicken and is headquartered in Atlanta, Georgia. The chain was founded as Church's Fried Chicken To-Go by George W. Church Sr. on April 17, 1952, in San Antonio, Texas, across the street from The Alamo