Guest Services Associate

ZMC Hotels; Tucson (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision for full-time

Paid time off

401(k)

Hotel discounts

Bonus opportunities

DailyPay

Growth opportunities

Referral bonus

Job summary

ZMC Hotels is seeking a friendly front desk agent to warmly welcome guests, check them in during peak hours, and maintain a high standard of guest service with a genuine smile. The role features 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) and requires strong communication, teamwork, and a customer-first mindset.

You will assist guests, answer questions, and contribute to a seamless stay for every guest. Join a supportive team with opportunities for growth and employee benefits including health

Qualifications

• Highly organized with ability to manage multiple guest requests.
• Thorough knowledge of guest service and guest satisfaction.
• Excellent verbal and written communication skills.
• Experience leading a team or coordinating efforts in a service environment.
• Basic computational abilities for room inventory and billing tasks.
• Basic computer skills for point-of-sale and reservations systems.

Responsibilities

• Check in guests during peak hours with a friendly, efficient approach.
• Address guest questions and ensure follow-up on issues.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrivals, departures, and guest interactions.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Benefits:

• Health insurance
• Paid time off
• Dental insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company