Guest Services Associate

Go Rentals, Inc.; Pflugerville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the vehicle rental space is seeking a talented guest service associate. This role emphasizes providing exceptional service to high-profile guests while maintaining a luxurious experience. The company promotes a culture of growth and learning, offering numerous opportunities for advancement. With a focus on hospitality, this position allows you to engage with guests, ensuring their travel experiences are memorable and enjoyable. If you thrive in a dynamic environment and are passionate about luxury service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental and Vision Insurance

Life Insurance

Short- & Long-Term Disability Insurance

Employee Assistance Program

401(k) Retirement Program

Paid Holidays

Paid Birthday Off

Employee Discounts for Auto Rentals

Referral Bonus Program

Qualifications

• Must have a valid driver's license and driving experience.
• Excellent English communication skills required.

Responsibilities

• Provide first-class service to high-profile guests.
• Maintain and clean various types of vehicles.

Skills

Customer Service

Communication Skills

Driving Experience

Detailing Experience

Education

High School Diploma or GED

Tools

Navigation Tools

Computer

Tablet

Mobile Phone

Job description

Job Details

Job Location: AUS - Pflugerville, TX

Position Type: Full Time

Education Level: High School

Salary Range: $19.00 - $19.00 Hourly

Job Category: Sales

Description

About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.

Go Rentals wants to see our team grow, advance, and thrive. We cultivate a culture of curiosity and continual learning, starting with our proprietary in-house training for all new hires. We promote from within, and encourage our team members to actively engage with our partners, Guests, and peers as part of their career development. At Go Rentals, your personal growth matters just as much as your professional growth.

About You
If you live for luxury, Go Rentals is looking for you. We seek a talented guest service associate who:
• Is hospitality minded & understands first-class service
• Is comfortable & professional with high-profile guests
• Is ready to learn, create, & collaborate with a fun team of people
• Is driven to experience life, loves to travel & appreciates the finer luxuries
• Is excited about limitless growth & earning opportunities

Due to our impeccable reputation, we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!

Full-Time Employee Company Benefits

• Medical
• Dental Low and Vision paid 100% by employer
• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
• Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
• Employee Assistance Program
• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Program Services
• Pharmacy Discount Programs through CVS & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• $1,000.00 Referral Bonus Program for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Employee Wholesale Auto Purchase Program
• Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
• Commission Program for certain positions
• Access to a full library of hundreds of online professional career training, from sales to software and nearly everything in between

Go Rentals is an equal-opportunity employer and is committed to providing a workplace that is free from discrimination of any kind. We are dedicated to promoting diversity and inclusion in all aspects of employment, including recruitment, hiring, promotions, and all other employment practices. We comply with all applicable laws and regulations, including the California Fair Employment and Housing Act (FEHA) and Federal Anti-Discrimination laws; we adhere to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), the Americans with Disabilities Act (ADA), and other federal laws that prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal or state law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by state or federal law. We encourage individuals from underrepresented groups to apply and join our team. If you have a disability and require reasonable accommodation in the application or hiring process, please contact us. We are committed to ensuring equal opportunity for all qualified individuals. Go Rentals prohibits any form of discrimination or harassment in the workplace. We take complaints seriously and will take appropriate action if any such conduct is reported.

We believe that a diverse and inclusive workforce is essential to our success. By working together and valuing our differences, we can continue to create an environment where everyone feels respected and has the opportunity to thrive.

Qualifications

Basic Qualifications

• Must have a Valid Unrestricted Driver’s License
• Must have one to two years of driving experience and be insurable
• Must be 21 years of age or older (Not Montana or Hawaii)
• Previous auto detailing experience is preferred but not required.
• Minimum of a high school diploma or GED equivalent.
• Willing and able to work in various weather conditions, as job duties require exposure to outdoor elements, including both hot and cold conditions, rain, snow, wind, etc.
• Maintain an unrestricted, valid driver's license and a safe driving record
• Willing and able to operate all types of automotive vehicles on different routes, including streets, boulevards, freeways, bridges, and tollways.
• Must be willing and able to meet necessary security and safety requirements to work on airport grounds, resort hotels, and general aviation properties.
• Proficiency in using navigation tools to navigate assigned routes efficiently.
• Has excellent English-speaking communication skills, both verbal and written, will be interacting with customers. Bilingual candidates are a plus!
• Willing and able to use state of the art computerized tools, like a computer, tablet, Mobile Phone, and other electronic devises.
• Physical ability to sit, walk, and stand for 8-10 hours daily.
• Willing and able to quickly enter and exit various types of vehicles, including exotic, luxury, SUVs, and large SUVs.
• Willing and able to perform physical tasks such as reaching, bending, stretching, crouching, and kneeling.
• Willing and able to easily detail and clean all sizes of vehicles for up to 8+ hours
• Able and willing to work a rotating schedule, including weekends, evenings, and holidays

Note: All job requirements are subject to reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

*This job posting is only a representation of the position, not a full job description.