Guest Services Associate

Aka-Hotels-Hotel-Residences; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

AKA Central Park is seeking a Guest Services Associate to serve as the first point of contact for guests and residents at our Manhattan property. You will register residents, manage reservations, and provide information on suites, rates and amenities to ensure a memorable stay.

Ideal candidates bring 1–2 years of guest service experience, strong English communication, a proactive attitude, and a solid background in room operations.

Qualifications

• Minimum 1–2 years of guest service experience.
• Strong guest service skills.
• Problem solving and decision-making skills.
• Energetic, self-motivating and a ‘can do’ attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations.

Responsibilities

• Register residents and manage move-in/move-out materials.
• Introduce property services and amenities to new arrivals and follow up with residents.
• Answer outside phone calls and direct to the appropriate department.
• Call, confirm and customize all resident reservation requests to exceed residents' expectations.
• Maintain resident confidence by maintaining service levels; garnering repeat visits.
• Other duties as assigned.

Skills

Guest service

English proficiency

Room operations

Problem solving

Positive attitude

Education

High school degree or equivalent

Job description

AKA Central Park is looking for a Guest Services Associate to serve as our guests and residents first point of contact and manage all aspects of their accommodation.

TheGuest Services Associate responsibilities include registering residents, managing reservations and providing information about suites, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our residents.

Team Member Requirements:

• Function as a representative of the Korman culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the AKA standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
• Familiar with emergency and safety procedures for your position.

Responsibilities:

• Responsible for completing daily shift reports.
• Coordinating resident move-in and move-out materials
• Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
• Answering outside phone calls and directing to the appropriate department.
• Call, confirm and customize all resident reservation requests to exceed residents' expectations during their stay
• Maintains resident confidence by maintaining service levels; garnering "repeat" visits
• Other duties as assigned.

Desired Skills:

• Minimum of one to two years of Guest Service experience preferred.
• Demonstrated strong guest service skills.
• Demonstrated problem solving and decision-making skills.
• Demonstrated energetic, self-motivating and a "can do" positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations

Required Qualifications:

• High school degree or equivalent.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

Physical Requirements:

• Must be able to lift up to 30 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Disclosure: Collective Bargaining Agreement

Please note that this position is covered by a Collective Bargaining Agreement (CBA) with Local 6. As such, terms and conditions of employment, including but not limited to wages, benefits, and working conditions, may be subject to negotiation and agreement between the employer and the union representing employees in this bargaining unit.

About AKA Central Park

Located just off iconic Fifth Avenue, AKA Central Park provides an elevated home away from home in the heart of Manhattan. Whatever brings you to the city, we invite you to enjoy a weekly, monthly, or extended stay in one of our furnished apartments, sleek studios, or expansive penthouses. Discover personalized service, thoughtful amenities, and sophisticated touches that will leave you feeling more enriched and invigorated than when you arrived.

Our luxury serviced residences are ideal for modern nomads, those relocating to the city, or anyone seeking a comfortable base during renovations or transitional periods. You’ll be steps from legendary Manhattan landmarks, world-class art institutions such as The Met and MoMA, and Fifth Avenue flagships including Bergdorf Goodman, Louis Vuitton, and more. When you’re not exploring the city, stay productive in the tranquility of your suite, prepare a meal in your fully equipped kitchen, or simply relax — whatever your lifestyle, you’re sure to be inspired.

AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.