Guest Services Assistant - This is a faith-based organization

Union Gospel Mission; Keizer (OR); On-site; USD 23,419 - 31,684; Full time

Job summary

Union Gospel Mission seeks a Guest Services Assistant to welcome guests, handle intake processes, and provide compassionate support to women and children experiencing homelessness at Simonka Place. The role emphasizes faith-based care, crisis support, and practical assistance in a Christ-centered environment.

Responsibilities include managing check-in/out, organizing beds and supplies, offering spiritual encouragement, and maintaining accurate client records.

Qualifications

• Strong interpersonal and communication skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Valid driver’s license and reliable transportation.
• Organized and comfortable using computer systems with accurate documentation.
• Ability to stay calm in challenging situations.
• Experience addressing behavioral issues with clients.
• Respectful, compassionate approach aligned with faith-based ministry.
• Growing relationship with Jesus Christ and heart for serving women and children.

Responsibilities

• Greet guests, assist with check-in/check-out, and provide hospitable service.
• Conduct intakes, arrange beds, write clothing vouchers and dispense toiletry items.
• Offer spiritual support through prayer, gospel sharing, and chapel leadership when appropriate.
• Provide hope and encouragement to women and children facing homelessness or crises.
• Maintain client files and assist in work therapy supervision; produce necessary reports.

Skills

Interpersonal communication

Microsoft Office Suite

Driver's license

Organized / detail-oriented

Crisis intervention

Pastoral/faith-based service mindset

Tools

Microsoft Office

Job description

Job Title: Guest Services Assistant

Reports To: Guest Services & Hospitality Manager

Department: Simonka Place

FLSA Status: Nonexempt

Shift: Full time

Pay: $20.00

About this Role

The Guest Services Assistant is a vital ministry position within UGM Simonka Place, providing compassionate, hope-filled support to women and children experiencing homelessness while reflecting the love of Jesus Christ in everyday interactions. Serving as one of the first points of connection, this role helps create a safe, welcoming environment where guests experience dignity, hospitality, and hope while being connected to the resources and ministry opportunities available through Simonka Place.

Guided by our core values of being Christ-centered, Guest-focused, and Community-connected, the Guest Services Assistant helps create an environment where practical care, genuine relationships, and the hope of the Gospel come together to serve women and children.

What this role looks like

• Offering hospitality – Welcomes guests with warmth, dignity and respect and assists with check in and check out.
• Meeting immediate needs – Conducting intakes, arranging beds, writing clothing vouchers and dispensing toiletry items and providing crisis intervention information and referral help.
• Offering spiritual support – through prayer, sharing the gospel and occasionally leading chapel.
• Providing hope and encouragement to individuals who may be experiencing homelessness, domestic violence, addiction or other life crises.
• Providing practical support – maintaining client files, Training and oversite of clients participating in work therapy, assisting in maintaining the safety and cleanliness of simonka and providing written reports to the management team, as needed. May also administer urine analysis and/or breathalyzer tests, as needed.
• Maintains healthy relationships – while maintaining appropriate boundaries and encouraging personal responsibility
• Works alongside Guest services, Hospitality Manager and other ministry staff – to create an environment where guests experience compassion, accountability, encouragement and the hope found in Christ.

What we’re looking for

• Strong interpersonal and communication skills.
• Strong computer skills, including Microsoft Office Suite (Word, excel and Outlook) required.
• Valid Driver’s license
• Organized, comfortable using computer systems and understands the importance of accurate documentation and consistent daily operations.
• Dependable, approachable and able to remain calm in challenging situations
• Able to work with clients with a variety of behavioral issues.
• Experience in confronting difficult behavior consistently and respectfully. Knowledge of substance abuse and recovery preferred.
• Able to deal in a respectful, caring manner with clients who are emotionally distraught, sometimes hostile and/or verbally abusive.
• Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct.
• Dependable, approachable and able to remain calm in challenging situations.
• We are looking for someone who has a growing relationship with Jesus Christ and a heart for serving women and children through compassionate ministry.