Guest Services and Security Coordinator

Serving Seniors; San Diego (CA); On-site; Full time

Job summary

A leading company in San Diego seeks a Guest Services and Security Coordinator to ensure smooth operations at their Wellness Center. The role involves creating positive client interactions, maintaining security, and supporting facility maintenance. Ideal candidates will have strong customer service skills and experience in janitorial operations. This full-time position offers a dynamic work environment with opportunities to make a significant impact on the lives of seniors in the community.

Qualifications

• 1-2 years of related experience required.
• Knowledge of janitorial and maintenance operations.

Responsibilities

• Be the first point of contact for clients, creating a positive first impression.
• Monitor entrances/exits, prevent unauthorized access, manage traffic and parking.
• Respond to incidents like fires, medical emergencies, and other emergencies.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

High School Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Guest Services and Security Coordinator

Reports to: Facilities Manager

FSLA Status: Non-Exempt, Full-Time

Department: Facilities

Level: S2

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.

Our Mission:Helping seniors in poverty live healthy and fulfilling lives.

Our Vision:All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement– Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2024.

Job Purpose

The Guest Services and Security Coordinator reports to the Facilities Manager and plays a crucial role in ensuring the smooth operation of the Wellness Center. As one of the first employees clients see when they enter the center, this front-facing position is essential in creating a positive first impression. The role also includes maintaining security by monitoring the premises and responding to incidents, alongside some janitorial duties and various facilities-related tasks to support the overall maintenance and functionality of the center.

Job Duties and Responsibilities

• Be the first point of contact for clients, creating a positive first impression.
• Control facility access by assisting and efficiently screening legitimate visitors.
• Ensure all employees and visitors feel cared for, fostering a courteous and respectful atmosphere that enhances the client’s image.
• Monitor entrances/exits, prevent unauthorized access, manage traffic and parking, operate gates, and handle disruptions calmly.
• Patrol the site to identify hazards, security breaches, and unauthorized individuals; inspect buildings and grounds using proper gear.
• Secure evidence and incident scenes, set up barriers, and provide necessary information during accidents or emergencies.
• Maintain accurate logs and reports; review security control logs and take appropriate actions.
• Conduct daily audits to ensure compliance with shortage control, safety, and Loss Prevention policies.
• Identify and resolve security and safety issues.
• Collaborate with the supervisor to effectively meet business needs.
• Create, dispatch, and follow up on work orders for scheduled maintenance and services.
• Manage technician check-ins/outs, follow safety protocols, and report discrepancies to supervisors.
• Source parts and materials for service work orders.
• Provide service quotes to the supervisor.
• Schedule and track monthly maintenance, ensuring timely updates to the supervisor.
• Respond to incidents like fires, medical emergencies, bomb threats, floods, and other emergencies per site procedures, guidelines, and training.
• Perform janitorial duties as required.
• Handle additional tasks as assigned.

Requirements

Required Qualifications

Education

• High school degree or equivalent

Experience

• A minimum of 1 - 2 years of related experience

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Excel, Word, and Outlook.
• Exceptional customer service skills and thrives under pressure.
• Experience with Janitorial & Maintenance operations.
• Ability to facilitate a collaborative working environment for clients and team members.
• Strong interpersonal skills.
• Ability to handle multiple priorities at a time and problem-solve in an efficient manner.
• Show integrity to complete tasks according to standard operating procedures with little supervision.

Physical Demands and Work Environment

• Onsite position
• Position is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 20 pounds.
• Requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires the ability to work flexible hours including evenings, weekends, and holidays as job duties may require.

Pay: $18 to $19.50 DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law