Trust & Safety Specialist, Law Enforcement Response

Instacart; United States; Remote; Full time

Job summary

An innovative company is seeking a Law Enforcement Response Specialist to join its Trust & Safety team. This full-time role involves collaborating with legal stakeholders, conducting investigations, and managing sensitive inquiries from law enforcement. The ideal candidate will possess strong communication skills, a keen attention to detail, and a solid understanding of legal and privacy issues. With a flexible work environment, this position offers a unique opportunity to contribute to a vital service that millions rely on. If you're ready to make a significant impact in the grocery delivery industry, this is the perfect role for you.

Qualifications

• Interest in law, policy, and privacy issues.
• Ability to communicate complex legal issues effectively.

Responsibilities

• Field inquiries from law enforcement regarding user data.
• Conduct investigations and draft responses to subpoenas.

Skills

Communication Skills

Attention to Detail

Emergency Response

Data Analysis

Legal Knowledge

Tools

Google Drive

Excel

Google Sheets

Adobe Acrobat

SQL

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Overview

About the Role

The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality.

The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full-time role (40 hours/week) and may include off hours.

About the Team

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.

About the Job

• Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data.
• Conduct investigations to identify users and pull records.
• Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail.

About You

Minimum Qualifications

• Interest in issues related to law, policy, and privacy.
• Familiarity with legal language and US/CAN criminal justice system.
• Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations.
• Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner.
• Comfortable using Google Drive to collaborate with colleagues.
• Comfortable with basic data analysis using Excel or Google Sheets.
• Excellent writing skills.

Preferred Qualifications

• Familiarity with applicable privacy laws and regulations.
• Experience using investigative tools to conduct searches and identify records based on minimal information.
• Basic understanding of SQL.
• Professional experience related to legal and privacy operations.
• Comfortable using Adobe Acrobat or similar PDF editing software.

Compensation and Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

For US based candidates, the base pay ranges for a successful candidate are listed below:

• CA, NY, CT, NJ: $27.40 — $30.29 USD
• WA: $25.96 — $28.85 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $25 — $27.88 USD
• All other states: $22.60 — $25 USD