Guest Services and Administrative Asssistant

Truckee; United States; Remote; Full time

Job summary

A leading vacation rental company in Truckee is seeking a Guest Services and Administrative Assistant to manage guest communications, reservations, and various administrative tasks. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills. This role requires a valid driver's license and offers a flexible schedule with competitive hourly pay and benefits.

Benefits

Paid Time Off

Health Insurance Stipend

Monthly Cell Phone Stipend

Workplace Perks

Qualifications

• Self-starter who can identify tasks and create results.
• Excellent writing skills for property descriptions and newsletters.
• Must possess a valid driver's license and reliable vehicle.

Responsibilities

• Oversee guest services, ensuring high satisfaction.
• Handle administrative duties and manage multiple tasks.
• Act as primary contact for guests and maintain communication.

Skills

Customer Service

Organizational Skills

Problem Solving

Communication

Time Management

Tools

Microsoft Office

G-Suite

Job description

Tahoe Mountain Properties:Guest Services and Administrative Assistant

Position: 35-40 hours per week

Location:On-Site, Truckee, CA

Reports To:Owner

COMPANY OVERVIEW:

Tahoe Mountain Properties, a leading vacation rental company in Truckee and North Lake Tahoe, has been celebrated for over 13 years of exceptional service. With a portfolio of 54 diverse properties, we are committed to delivering unforgettable experiences to our guests.

As a tight-knit, family-owned business, we've cultivated a relaxed and enjoyable work culture that values fun, freedom, humor, helpfulness, and clear communication. Our team - the heartbeat of our operation - comprises local experts passionate about providing top-notch hospitality and service. You'll fit right in if you're looking for a dynamic environment where creativity and innovation are encouraged, and attention to detailis celebrated.

POSITION SUMMARY:

We're building a solid team that takes pride in maintaininga wide variety ofvacation homes in Truckee and North Lake Tahoe, California. Now, we're seeking a reliable and dedicatedGuest Services and Administrative Assistantwho's ready to assist with the day-to-day operations.

As a Guest Services and Administrative Assistant, you will be instrumental in keeping our office organized and our guests happy. Your responsibilities will span various operational areas, including guest communications, reservations, onboarding new properties, editing content, running errands, and administrative duties, which include daily repetitive tasks and bimonthly and biannual projects, including but not limited to updating home books, advertising, scheduling seasonal maintenance, and assisting with Short-Term Rental Permitting procedures.

You'll be the bridge connecting different aspects of our operations. Your schedule will be 9 am to 5 pm, Tuesday-Saturday, with 80% of your time spent in the office and 20% spent working in the field or from home once you've been fully trained and are comfortable in your position. Flexible/later hours are available in the busy summer and winter seasons on Thursdays and Fridays once trained.

RESPONSIBILITIES:

• Oversee all aspects of guest services, including guest communications, reservations, and issue resolution, ensuring a high level of service and guest satisfaction.
• Handle administrative duties, including various routine tasks such as adding reservations, confirming contracts are signed, adding guest reviews to our website, updating signage, tracking project completion with spreadsheets, and updating home books and online content.
• Onboarding new properties, including building the online listings, staging homes, and creating the home book.
• Conduct off-season inventory checks, manage supplies delivery, and ensure operational efficiency by acting as a runner and inspector, particularly on busy Fridays and Saturdays.
• Act as the primary point of contact for guests, maintaining clear and helpful communication across all platforms and building strong relationships with guests and stakeholders.

QUALIFICATIONS:

• Self-starter and problem solver who can identify tasks, follow through, and create results.
• Comfortable in a fast-paced, multi-faceted work environment with w/the ability to stay calm under pressure and pivot when needed.
• Excellent customer service skills with a friendly demeanor, capable of providing high-quality service to guests.
• Efficient in managing multiple tasks and projects with strong organizational and time management skills.
• Excellent writing skills - able to write property descriptions, newsletters, and other communications with an eye for detail and grammar.
• Proficient in Microsoft Office and G-Suite, quick to learn new technology, and adaptable to varying work schedules, including availability for on-call duties. Knowledge of Streamline VRS, Breezeway, and Rubarue is a plus.
• Must possess a valid driver's license, reliable vehicle, and laptop, with a willingness to perform office-based and field duties, including physical tasks and property inspections. Must be able to lift 40 lbs.

COMPENSATION & BENEFITS:

Hourly Wage:$26 - $28 per hour

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance stipend (after 6 months)
• Monthly cell phone stipend of $50
• Workplace perks such as meals and coffee

Schedule:Tuesday - Saturday.Must be willing to work a flexible schedule, including being on-call and available within 45 minutes of the service area when needed, especially during peak times, holidays, and in the owner's absence.An on-call stipend will be provided.