Guest Services Ambassador

Crescent Hotels & Resorts

Denver (CO)

On-site

USD 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Flexible scheduling

Employee hotel discounts

RTD EcoPass

Learning and development

Collaborative culture

Job summary

Crescent Hotels & Resorts is seeking a warm, service-oriented Guest Services Ambassador in Denver. You will welcome guests, assist with arrivals/departures, and provide thoughtful recommendations to enhance the guest experience.

As part of the Rooms Division, you will support Front Office operations, process reservations, and communicate guest needs across departments while upholding sustainability and thoughtful service values.

Qualifications

Previous hotel or guest-facing experience preferred.
Strong communication and interpersonal skills.
Warm, welcoming and professional demeanor.
Genuine interest in connecting with people and creating memorable experiences.
Knowledge of Denver and surrounding area is a plus.
Ability to multitask in a fast-paced environment.
Experience with hotel property management or POS systems is a plus.
Professional appearance and positive attitude.
Strong organizational skills and independence.
Must be able to work mornings, evenings, weekends and holidays.

Responsibilities

Deliver warm, engaging, and personalized service to guests.
Welcome guests and assist with smooth arrivals and departures.
Assist with check-in/check-out and front desk needs.
Anticipate guest needs and provide recommendations.
Provide dining, entertainment, transportation, and local experience suggestions.
Maintain knowledge of hotel amenities, services, events, and offerings.
Respond to guest questions professionally and efficiently.
Support service recovery and escalate concerns when needed.
Build genuine connections and create a welcoming environment.
Communicate guest preferences across departments.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Guest service

Denver knowledge

Multitasking

PMS/POS experience

Professional appearance

Organizational skills

Flexible schedule

Tools

PMS/POS systems

Job description

Description

Position Overview

We are seeking a warm, personable, and service-oriented Guest Services Ambassador who is passionate about delivering exceptional hospitality and creating memorable guest experiences. This role is responsible for welcoming guests, assisting with arrivals and departures, providing thoughtful recommendations, and anticipating guest needs throughout their stay.

The ideal candidate is curious about Denver, enjoys connecting with people, and thrives in a fast-paced environment. As part of the Rooms Division team, you will serve as an ambassador for Populus by creating meaningful guest interactions while supporting our commitment to thoughtful service, community, and sustainability.

What You'll Do

Guest Experience

Deliver warm, engaging, and personalized service to every guest.
Welcome guests upon arrival and assist with creating a smooth and memorable arrival experience.
Assist guests with check-in, check-out, and other Front Office needs.
Anticipate guest needs and proactively identify opportunities to enhance the guest experience.
Provide thoughtful recommendations for dining, entertainment, transportation, and local experiences.
Maintain comprehensive knowledge of hotel amenities, services, events, and offerings.
Respond to guest questions and requests professionally and efficiently.
Assist with service recovery and communicate guest concerns to leadership when appropriate.
Build genuine connections with guests while creating a welcoming and inclusive environment.

Front Office Operations

Assist with daily Front Desk operations, including arrivals, departures, room assignments, and guest requests.
Accurately process reservations, payments, and guest information using the hotel property management system.
Assist with room keys, luggage, guest deliveries, and other operational needs as assigned.
Maintain an organized and welcoming Front Office environment.
Communicate room status, guest requests, and operational needs with Housekeeping and other departments.
Follow established procedures for cash handling, guest confidentiality, and hotel security.
Assist with special occasions, VIP arrivals, amenities, and other guest requests.

Local Knowledge & Hospitality

Develop and maintain strong knowledge of Denver restaurants, attractions, events, transportation, and neighborhood experiences.
Provide personalized recommendations based on individual guest preferences and interests.
Stay informed about current hotel programming, local events, and experiences that may enhance a guest's stay.
Share the story, design, sustainability initiatives, and unique offerings of Populus with guests.
Create opportunities for guests to connect with the local community and experience Denver authentically.

Teamwork

Work collaboratively with Guest Services, Housekeeping, Engineering, Food & Beverage, Sales, and other hotel departments.
Communicate guest preferences, requests, and important information effectively across departments.
Support fellow team members during busy periods and contribute to a positive team culture.
Participate in ongoing training and continuously develop hospitality, local, and operational knowledge.
Perform other duties as assigned.

Qualifications

Previous hotel, hospitality, customer service, or guest-facing experience preferred.
Strong communication and interpersonal skills.
Warm, welcoming, and professional demeanor.
Genuine interest in connecting with people and creating memorable experiences.
Strong knowledge of or interest in Denver and the surrounding area.
Ability to multitask while maintaining attention to detail in a fast-paced environment.
Experience with hotel property management systems or POS systems preferred.
Professional appearance and positive attitude.
Strong organizational skills and ability to work independently.
Must be able to work mornings, evenings, weekends, and holidays.

Physical Requirements

Stand and walk for extended periods.
Frequently lift and carry up to 40 pounds.
Reach, bend, stoop, and perform repetitive motions throughout the shift.
Safely handle luggage, guest belongings, equipment, and other hotel materials.
Work efficiently in a fast-paced, guest-facing environment.

Sustainability & Stewardship

As part of the Populus team, every associate plays a role in supporting our commitment to sustainability. Guest Services Ambassadors are expected to:

Educate guests on Populus's sustainability initiatives and thoughtful hotel practices.
Encourage guests to utilize sustainable transportation options and local experiences when appropriate.
Support digital-first processes and reduce unnecessary paper usage.
Practice responsible use of hotel resources and supplies.
Share Populus's sustainability story with guests in an authentic and engaging way.
Contribute to an environmentally conscious workplace while delivering exceptional hospitality.

What We Look For

Successful team members are:

Passionate about hospitality and creating memorable guest experiences.
Warm, genuine, and naturally curious about people.
Knowledgeable and enthusiastic about Denver and the local community.
Reliable, accountable, and team-oriented.
Adaptable and calm under pressure.
Confident communicators who enjoy making meaningful connections.
Committed to professionalism, service excellence, and continuous improvement.

Why Join Us

At Crescent Hotels & Resorts, we believe our associates are the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career while delivering exceptional hospitality.

Eligible associates enjoy: