Guest Services Agent - Residential

onni; United States; On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

PTO 3 weeks

Education allowance up to $1,000

Referral program

401(k) Match

Housing discount after 1 year

Friends and family rates for hotel

Job summary

Onni is seeking a front desk coordinator to deliverexceptional guest services and proactive resident support. You will greet guests, manage check-ins/outs, and coordinate deliveries and communications with multiple teams across the property.

The role requires strong communication, organization, and a service-focused mindset. The position supports plans for resident events and daily operations, with flexible scheduling to accommodate weekends or holidays.

Qualifications

• High School Diploma or equivalent.
• College courses in Property Management or related field preferred.
• Proficiency with MS Project, Outlook, Word, Excel, and Windows.

Responsibilities

• Greets guests and provides excellent front desk customer service.
• Handles check-ins and check-outs.
• Coordinates mail, messages, and packages delivery.
• Coordinates services with Resident Services, Leasing, Maintenance and Management.
• Provides information on transport and dining options.
• Diffuse conflicts with residents and guests.
• Coordinate move-ins/outs with Leasing and Resident Services.
• Assist with packages, audits, dry cleaning, and arrangements.
• Plan resident events with Concierge and Property Management.

Education

High School Diploma

College courses in Property Management

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered.

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• 401(k) Match
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You do?

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Bring.

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

These job duties are:

• Coordinates the delivery of mail, messages, and packages.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf . Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

Salary Range:

$21

About The Company:

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational effi