Guest Services Agent - Part Time, Winter 26/27

Alterra; Weldon Township (MI); Presencial; USD 28 000 - 29 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free season pass perks

Employee housing available

Group health insurance

401K with match

Resumo da oferta

Crystal Mountain, part of Alterra Mountain Company, is seeking a Part Time Guest Service/Ticketing Agent to deliver outstanding guest experiences in a mountain resort setting. Responsibilities include assisting guests, processing sales, and addressing inquiries both indoors and outdoors.

Applicants should have customer service experience, strong communication, and familiarity with POS systems. Flexible availability including weekends and holidays is required; on-site work at Crystal Mountain,

Qualificações

• Previous experience in customer service and resolution is preferred.
• Professional communication skills are expected.
• Proficiency with POS software and general office applications is required.
• Interpersonal skills and teamwork are essential.
• Maturity, dependability, and flexibility are valued.
• Ability to stay calm under pressure and be self-motivated.
• Guest-oriented mindset with strong problem-solving abilities.
• Willingness to work varied shifts, including weekends and holidays.

Responsabilidades

• Respond to guest questions and escalations in a professional manner.
• Handle guest escalations and inquiries with courtesy and efficiency.
• Provide accurate information on Crystal Mountain products and Alterra services.
• Demonstrate basic math skills for complex sales transactions.
• Utilize POS software and Microsoft Office tools effectively.
• Communicate clearly and professionally with guests and team members.
• Be open to mentoring and knowledge sharing within the team.

Conhecimentos

Customer service experience

Professional communication

POS software

Interpersonal skills

Team orientation

Mature and dependable

Calm under pressure

Self-motivated

Guest-oriented

Math for sales

Weekend/holiday shifts

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Seasonal

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Guest Service/TicketingAgent - Part Time

Business Unit: Guest Experience

Position Reports to: Guest Experience Manager/Guest Services Supervisor
Positions Reporting to this Role: (0)

Pay Range: $20-$21 hr. DOE

Location: Crystal Mountain, Washington

RESORT OVERVIEW

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers.We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

Guest ServiceAgentswill specialize inproviding solutionsand helpingtoensure thatguests’needs are met. Our mission is to "Make it Better!"Guest Service Agents will play an active role indoors and outdoors,assistingguestswith their arrival and departure experience, and answering general inquiries.

JOB QUALIFICATIONS:

• Previousexperience with customer serviceand customer resolutionpreferred

• Professional communication skills

• Computerproficiency, including website access, general office applications, and POS software

• Interpersonal skills

• Team orientation

• Position requires a mature, dependable, flexible, team-oriented person

• Abilityto stay calm under pressure.

• Self-motivated

• Guest-oriented

• Mathematical skillstoperformcalculations for complexsale transactions

• Availableto workvariedshifts,and days of the week,including weekends and holidays

ESSENTIAL DUTIES

• Deal with guest escalations in a professional manner.

• Handle guest questions and escalations

• Thoroughunderstanding of all products and services available.Will presentaccurate, detailed information aboutproductofferings.Provide general information aboutCrystal Mountain andAlterra Mountain Company.

• Technical skills andan understandingofPOS software, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.

• Candidates should have a proven record of being able to communicate well,performwell under pressure, make logical decisions,problemsolving, beresourceful,andableto multitask.

• Able to accept mentoring andknowledgesharing,coachingand feedback on a regular basis

• Other duties as assigned.

PERFORMANCE CRITERIA:

• Respond to guest concerns and escalations in a professional andtimelymanner, manage escalations and guest expectations.

• Willingnessto learn and share feedback and other information with team and management.

• Uphold company and departmental policyandservice standardsat all times.Demonstrates support for company missions and values.

• Willingness and ability to be part of and contribute to a successful departmental team.

• Is able towork under stressful conditions without creating tension among fellow employees,vendorsand supervisors.

• Workstationand surroundingareakept neat.

• Ableto communicate in a pleasant and efficient manner.

• Ableto present company policy in a diplomatic way.

• Professionalverbal communication skills and phone etiquette

• Knowand adhere topolicies and procedures

• Willingto accept new policies and procedures as changes occur.

• Available for varied work shifts, as agreed upon with management.

• Ability to complete projects before work shift ends.

• Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service.

• Willingto accept new and varied responsibilities.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may berequiredtoworkevenings,weekendsand holidays.

OFFICE ENVIRONMENT

• Able to lift, carry, or otherwise move and position a minimum of 40pounds on an occasional basis.

• Manual dexterity tooperatea computer and other common office equipment on a constant basis.

• Auditory and visual acuity tooperatecomputers, phones, mobiledevicesand basic office equipment on a constant basis.

• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

• Talking and hearing occur continuouslyin the process of communicatingwith guests,supervisorsand other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above.The responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requiresflexibilityand willingness to accept new responsibilities. It will also be the responsibility of any employee of Crystal Mountain tobea positive influence on the transformation of the resort and its associated lines of business.

Crystal Mountain is An Equal Opportunity Employer