Guest Services Agent (Part-Time)

Montage International; Healdsburg (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Montage International is seeking a Guest Services Agent, Bell person / Valet Attendant to warmly welcome guests and assist with luggage, parking, and guest transport throughout the resort. You will relay information about rooms, services and features to ensure a memorable stay.

Requirements include at least two years in a luxury hotel and customer service, a valid driver's license, and a courteous, professional demeanor. Weekend and evening shifts at our California resort are required.

Qualifications

• Minimum of two years’ experience in a luxury hotel
• Minimum of two years’ experience in customer service
• Ability to operate passenger vehicles and hold a valid state driver’s license
• Excellent telephone etiquette and guest recovery skills
• Enjoy interacting with people in a fast-paced environment

Responsibilities

• Welcoming guests to the hotel and ensuring a pleasant arrival and departure
• Directing guests and vehicles on the front drive
• Parking and retrieving guest and hotel vehicles
• Relaying information about rooms, services and features
• Assisting with luggage and room orientations
• Assisting with guest transport throughout the resort
• Delivering amenities to guest rooms
• Following hotel guidelines and talking points

Skills

Customer service

Guest interaction

Telephone etiquette

Time management

Positive attitude

Driver's license

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Job Description SUMMARY

The Guest Services Agent, Bell person / Valet Attendant is responsible for greeting the guest with a warm and sincere welcome.

ESSENTIAL FUNCTIONS

• Welcoming guests to the hotel and ensuring a pleasant arrival and departure
• Directing guests and vehicles on the front drive
• Parking and retrieving guest and hotel vehicles
• Being knowledgeable about hotel rooms, services and features and relaying information to guests
• Assisting with luggage and doing hotel and room orientations
• Assisting with guest transport throughout the resort
• Cleaning and maintaining luggage and golf carts to hotel standards
• Delivering amenities and other items to guest rooms
• Following hotel guidelines and talking points.
• This position may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.

QUALIFICATIONS

• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Ability to operate all types of passenger vehicles (standard and automatic) Valid state driver’s license required
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS

• Must be able to stand for extended periods of time, approximately six hours.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must be able to lift and carry 60 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.
• This position requires significant time spent in an outdoor environment.

The pay scale* for this position is $18.00. *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences.

How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.

At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.

We encourage all of our associates to continuously learn and grow.

Working at Montage and Pendry is more than a job; it’s a way of life.