GUEST SERVICES AGENT (ON CALL)

Flik Hospitality Group; Armonk (NY); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Retirement plan

Health and wellness programs

Employee assistance program

Commuter benefits

Discount marketplace

Voluntary benefits

Job summary

Flik Hospitality Group is hiring a Guest Services Agent at the IBM Learning Center in Armonk, NY. You will handle guest check-ins/outs, resolve guest challenges, and promote hotel services. Candidates should have prior guest service experience and can expect to earn a fixed pay rate of $20 per hour. Full-time and part-time positions offer benefits including retirement plans, health programs, and employee assistance. Ideal for someone looking to work in a dynamic hospitality environment.

Qualifications

• Previous guest service experience preferred.
• Must be able to perform essential functions of the position satisfactorily.

Responsibilities

• Completes registration/check-in and provides information to guests.
• Assists with check-out payments and resolves guest challenges.
• Maintains adequate supplies and handles special requests.

Skills

Guest service experience

Job description

We are hiring immediately for an on‑call Guest Services Agent position at the IBM Learning Center.

Job Summary

Checks guests in and/or out of the hotel, resolves guest challenges throughout their stay, and promotes hotel services, amenities and upsells products to guests.

Responsibilities

• Completes the registration/check‑in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement and properly accounts for services provided by the hotel.
• Assists guests with check‑out payments or charges and accepts and records vouchers, credit, traveler’s checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate team members.
• Promptly answers telephone and e‑mail inquiries, retrieves mail and packages, and handles facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

Qualifications

• Previous guest service experience preferred.
• Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Pay & Schedule

Fixed Pay Rate: $20.00 per hour.

On‑call schedule. Days and hours may vary based on business needs.

Benefits

Full‑time and part‑time positions offer benefits such as retirement plan, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits. Medical, dental, vision and related insurance are available for full‑time employees. Employee assistance program and commuter benefits are available.

Equal Opportunity Statement

Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to protected characteristics.