Guest Services Agent - Giants Ridge

guestservices; Biwabik (MN); On-site; USD 19,000 - 25,000; Part time

Job summary

Giants Ridge, managed by Guest Services, is seeking a Guest Services Agent to greet guests, assist with ticketing and resort product sales, and provide friendly, accurate information in a fast-paced environment.

You will handle POS transactions, cash and card payments, and assist with group check-ins and day-of registrations, while maintaining a high standard of hospitality and data integrity.

Qualifications

• Previous customer service or cash handling experience preferred.
• Ability to learn and operate point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.
• Reading and writing in English.

Responsibilities

• Greet and assist every guest in a courteous, professional manner and anticipate needs.
• Provide accurate information about tickets, passes, products, and services.
• Enter, maintain, and protect guest information with accuracy and confidentiality.
• Assist with group check-ins, large-volume sales, and race-day registrations.
• Ensure waivers are presented, signed, verified, and documented before activities.
• Operate POS systems to process sales, refunds, redemptions, and adjustments.
• Handle cash, cards, gift cards, and other payment methods per procedures.
• Maintain a neat sales area and assist with setup and presentation.

Skills

Guest services

Cash handling

POS software

Communication

Multitasking

Team work

Problem solving

English proficiency

Job description

Compensation Amount: 16.00 USD Hourly

Job Summary:

Guest Services Agents serve as ambassadors of Giants Ridge -often the first point of contact for our guests- and play a key role in crafting memorable, positive experiences from arrival onward. This position is responsible for providing professional, welcoming, and efficient services while assisting guests with ticketing, season pass sales, and other various product sales using point-of-sale systems, as well as offering general resort information. Guest Services Agents must be comfortable working in a fast-paced environment, accurately operating point-of-sale systems, handling cash responsibly, and delivering consistent, high-quality customer service that reflects company hospitality standards.

Job Description:

• Greets and assists every guest in a courteous and professional manner; anticipates guest needs and responds appropriately.
• Provides accurate information about tickets, passes, products, services, resort offerings and activities.
• Enters, maintains, and protects guest information with accuracy and confidentiality, demonstrating ownership and accountability for data integrity.
• Supports efficient race-day and group sales operations by assisting with group check-ins, processing large-volume sales, and ensuring timely setup of group registration/race day packet pick-up areas.
• Ensures all required waivers-such as liability or release forms-are properly presented, explained, signed, verified, and documented before guests engage in activities.
• Operates point-of-sale systems to process sales, refunds, redemptions, and adjustments with accuracy.
• Handles cash, credit cards, gift cards, and other payment methods. Is responsible for following company cash-handling procedures.
• Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional, and guest-friendly environment.
• Manages high volumes of guest interactions with patience, professionalism, and problem-solving skills.
• Addresses guest inquiries or concerns, escalating to a manager when appropriate.
• Follows opening and closing procedures, including balancing sales and completing end-of-shift documentation.
• Stays informed about all resort operations, events, and local area attractions to provide knowledgeable assistance.
• Remains aware of safety issues and follow proper reporting procedures.
• Collaborates with team members from other departments to ensure smooth operations and a seamless guest experience.
• Maintains a neat workspace, log lost and found items, and handle telephone inquiries.
• Performs other duties as assigned.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• Strong commitment to guest services and creating a positive experience.
• Previous customer service or cash handling experience preferred.
• Ability to learn and operate point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk in front of a computer for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English.
• Consistently communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 pounds occasionally, up to 30 pounds infrequently.
• Occasionally stoop, kneel or crouch.
• Use of hands and arms to reach for, grasp and manipulate objects.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform duties.

EQUIPMENT USED

• Point-of-sales system
• Computer and related software
• Standard office equipment (printer, phone, etc.)

Giants Ridge, managed by Guest Services, is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience.

As a Guest Services Agent, you'll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. You'll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key.

Enjoy the flexibility to build a schedule that fits your lifestyle. With opportunities ranging from 20 to 40 hors per week, you can create a schedule that works for you while helping us meet the needs of our guests. Position may include a mix of day, evening, weekend, and occasional holiday shifts. A minimum availability of 20 hours per week or three shifts per week is required.

What We're Looking For

• Strong guest services and communication skills
• Ability to multitask in a busy environm