Guest Services Agent - Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 1,653,000 - 2,480,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a front desk/guest services associate to deliver warm, efficient service and support hotel operations. You greet guests, assist with check-in/check-out, and promote Caesars Rewards while maintaining a positive atmosphere.

Responsibilities include processing payments, issuing keys, and providing timely information to guests. Prior hotel experience is a plus, with English fluency essential for daily duties.

Qualifications

• The ability to read, write and speak English sufficiently to perform job.
• High School Diploma or equivalent preferred.
• Previous hotel experience preferred.

Responsibilities

• Registers guests, secures payment, issues keys and related materials per established policies.
• Checks out guests, settles folios and posts charges per policies.
• Creates reservations based on guidelines and relays instructions to team members.
• Assists guests by providing information about property, services and events.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Job Description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

$16.00 Per Hour

Responsibilities

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates, stamps, sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property, services and events; answers questions and provides information as requested by guests. Completes special assignments as requested.

Qualifications

The ability to read, write and speak English sufficiently to perform job. High School Diploma or equivalent preferred. Previous hotel experience preferred.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.