Guest Services Agent

Jobtailor; San Francisco (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Jobtailor in San Francisco seeks an accounting clerk to ensure the accuracy of daily transactions, postings, and reports. You will work with hotel staff to verify figures, reconcile front desk and F&B accounts, and generate essential daily and end-of-day summaries.

Proficiency with PMS and POS systems, strong math skills, and clear English communication are required. College accounting experience is preferred, and you will join a collaborative team dedicated to guest satisfaction and financial

Qualifications

• High school diploma or equivalent required.
• College degree in accounting preferred; related certifications are a plus.
• Experience with computers and basic software applications is required.
• Strong English communication and numerical skills are essential.

Responsibilities

• Verify accuracy of figures, calculations, and postings for daily transactions.
• Compile, review, and distribute reports to appropriate staff.
• Reconcile daily front desk and Food & Beverage cashier postings.
• Run final trial balance to post rooms and close day.
• Provide next-day reports for Front Office, Housekeeping, Sales and Accounting.

Skills

English communication

Numerical accuracy

Data analysis

Reconciliation

Education

High school diploma or equivalent

College degree, Accounting major preferred

Certification of computer training

Tools

Property Management System (PMS)

POS systems

Accounting software

Job description

Responsibilities

• Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records.
• Compile, review and distribute various reports to appropriate members.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of property management system and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Answer telephone within three rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices and rates to best service guests.
• Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
• Correct errors or list discrepancies for adjustment.
• Compute percentages and totals and compare results with recorded entries.
• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
• Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
• Run final trial balance to post rooms and close day.
• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
• Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required.
• Transmit credit card vouchers electronically via modem to authorized vendors.

Requirements

• High school diploma or equivalent
• Must be able to communicate in English with guests, visitors, vendors and hotel staff.
• Must be able to provide legible communication.
• Must be able to compute mathematical calculations.
• College degree, Accounting major preferred
• Certification of previous training in computers
• Experience with computers, calculators or word processors
• Ability to input and access information into the property management and sale systems.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Core Competencies

Demonstrates expertise in accounting practices, including data analysis, reconciliation, and compliance with hotel policies. Proficient in using property management systems and maintaining accurate financial records while ensuring excellent guest relations.