Guest Services Agent

Hyatt Hotels Corporation; Park City (UT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meal during shift

Paid time off

Employee stock purchase plan

Ski Pass

Excellent training and development

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX is seeking a Guest Services Agent to welcome guests, handle luggage, and coordinate with the front desk to ensure a seamless arrival and departure experience.

The role emphasizes warm hospitality, clear communication, and attention to entrance area safety. This is a full-time position at the Hyatt property in a fast-paced, guest-focused environment.

Qualifications

• Excellent communication and coordination with front desk.
• Warmly greet guests and assist with luggage.
• Attention to cleanliness and safety in entrance areas.

Responsibilities

• Greet guests on arrival and assist with luggage.
• Coordinate with front desk and other teams for a smooth guest experience.
• Open doors for guests and ensure entrance area is clean and hazard-free.
• Assist with loading/unloading and baggage handling as needed.

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Guest Services Agent welcomes and creates the first impression upon guest arrival. Their primary responsibility is to greet guests upon arrival, carrying their luggage to and from their rooms, and assisting with any related baggage needs, often including storing luggage before check-in and retrieving it upon departure; essentially acting as a "bellhop" who focuses on handling guests' luggage throughout their stay. This may include assisting the passengers during the loading and unloading process. This role requires precise communication and coordination with the hotel guest services and knowledge of daily events.

• Maintain clear communication with front desk staff, other Guest Service Agents, and other team members to ensure a smooth guest experience.
• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
• Open doors for guests as they enter and exit the building, providing a courteous and seamless experience.
• Regularly inspect the entrance area to ensure it is clean, presentable, and free of hazards.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Employee stock purchase plan*
• Ski Pass*
• Excellent training, professional development and more

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

• Valid driver license and clean driving record may be required.
• A true desire to satisfy the needs of others in a face paced environment.

Hyatt Regency Lost Pines Resort and Spa | Austin , Bastrop , TX

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