Guest Services Agent

Naman Hotels; Orangeburg (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Annual increases

Paid time off

Hotel discount

Medical insurance

Dental insurance

Life insurance

Job summary

Naman Hotels is seeking a Customer Service Agent to warmly welcome guests at the Hampton Inn Orangeburg SC location. You will handle reservations, check-ins, and guest inquiries with a friendly, energetic demeanor.

Responsibilities include accurate cash handling, basic math, and maintaining hospitality standards across shifts, including days, nights, weekends, and holidays. Strong computer skills are required.

Qualifications

• Ability to satisfactorily communicate in English with guests and staff.
• Ability to handle cash, perform basic math, and follow procedures.
• Attention to detail, speed, accuracy, and courteous service.

Responsibilities

• Welcome and serve guests in person and over the phone.
• Demonstrate hospitality, friendliness, and professionalism at all times.
• Accurately handle cash/charges and balance as needed.
• Stand for long periods; flexible scheduling including nights/weekends/holidays.

Skills

English communication

Customer service

Cash handling

Basic math

Computer skills

Attention to detail

Multitasking

Punctuality

Teamwork

Job description

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role.

Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.

Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

Position Requirements

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Position Guest Services Agent

Location: Hampton Inn Orangeburg SC

About the Organization

This position is currently accepting applications.