Guest Services Agent

Valor Hospitality Partners, LLC; Orange Beach (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Tuition Reimbursement

Job summary

Hotel Indigo Orange Beach, part of Valor Hospitality Partners, LLC, seeks a Guest Services Agent to greet guests, manage registrations, assist with reservations, and offer local guidance. You will coordinate with housekeeping and other departments to ensure a smooth stay.

The role requires a professional, friendly demeanor, good computer and cash handling skills, and the ability to stand for extended periods. This is a full-time position with benefits and employee discounts.

Qualifications

• High school diploma or equivalent is required.
• 3–12 months of experience in guest relations or a related role.
• Excellent computer and cash handling skills are required.
• Ability to stand for extended periods and provide friendly, guest-focused service.

Responsibilities

• Handle guest registration and check-ins/outs, provide room rate quotes and up-sell when possible.
• Assist guests with inquiries and directions, and coordinate with other hotel departments.
• Manage phone inquiries and reservations, and process charges accurately.
• Pre-register and block reservations, including same-day and some future bookings.
• Resolve guest complaints and uphold hotel policies and procedures.

Skills

Cash handling

Customer service

Communication

Stand for extended periods

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

## Guest Services AgentApply: Hotel Indigo, Orange Beach, Alabama: Full time: Posted Today: JR109241# COMPANY OVERVIEW# At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices# # BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Team Member Awards and Recognition programs throughout the year* Food and Beverage Discounts* Tuition Reimbursement### Hotel Indigo# HOTEL INDIGO ORANGE BEACH# Hotel Indigo Orange Beach is a retreat in nature’s playground that blends in with the two neighborhoods of Orange Beach and Gulf Shores, Alabama. Click here for more information.