Guest Services Agent

Graves Hospitality; Minneapolis (MN); On-site; USD 1,515,000 - 2,617,000; Full time

Benefits offered by this job

Hiring bonus

Full-time role

Job summary

InterContinental Minneapolis-St. Paul Airport is seeking a Guest Services Agent for 3pm-11pm, Wednesday through Sunday, to be the friendly face at our airport hotel.

You will handle guest check-ins/out, room reservations, and requests, manage secure payments, verify billing, and issue room keys, while delivering attentive service with a smile.

We value team players who communicate clearly, possess cash-handling experience, and can stand for up to 8 hours in a fast-paced environment near MSP.

Qualifications

• Hotel Front Desk Experience is a must.
• Cash handling experience is crucial.
• You should read, write and speak English fluently.

Responsibilities

• Handle guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
• Manage secure payment, verify and adjust billing, and distribute room keys.
• Be the point person for guest requests and relay messages with a smile.

Skills

Front desk experience

Cash handling

Communication skills

Education

High school diploma or equivalent

Job description

5005 Glumack Drive Minneapolis, MN 55450-2700 Telephone [phone] Website www.ihg.com Managed by Graves Hospitality InterContinental Minneapolis-St. Paul Airport

posted August 24, 2026

Guest Services Agent

3pm-11pm, Wednesday-Sunday

Compensation

Compensation: Up to $19.00

We're offering a full-time position and a $500 hiring bonus. So, are you ready to jump in?

What You'll Be Up To

As a Guest Service Agent, you'll be at the heart of our hotel operations. Every day, you’ll be responsible for making our guests feel welcomed and valued. You’ll take care of all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Managing secure payment, verifying and adjusting billing, and activating and distributing room keys will be your daily bread and butter. You'll be the point person for all guest requests and relay messages, always anticipating and addressing guests' needs with a smile.

What We're Looking For

Hotel Front Desk Experience is a must. We need someone who knows the ins and outs of the hospitality industry. Cash handling experience is also crucial, and you should have a high school diploma or equivalent. Most importantly, we need someone who communicates effectively with the public and other Team Members. You’ll need to read, write and speak English fluently, and be up for standing for up to 8 hours. We’re not just hiring an employee – we’re seeking a team player who loves interacting with people and creating memorable experiences in one of the busiest airports in the Midwest!

Why Join Us?

When you join our team, you're not just getting a job - you're gaining a career in a company that values hospitality and innovation. You'll be part of a vibrant community in Minneapolis, a city that fuses natural beauty with a thriving arts and entertainment scene. All while working in a state-of-the-art facility with a team that feels like a family. And let's not forget the rewarding feeling of helping guests create unforgettable memories in the city we love. So why wait? Join us now and bring your passion for hospitality to InterContinental Minneapolis-St. Paul Airport!

InterContinental Minneapolis-St. Paul Airport

Hotel with 291 Rooms

Modern Hotel With Unrivaled Convenience at Minneapolis – St. Paul Airport

The only hotel at MSP International Airport, the InterContinental Minneapolis - St. Paul Airport is a confluence of luxury and convenience. Direct access from Terminal 1 is available at Gate C25 and our free 24-hour shuttle expedites transfers from both terminals. Steps away from light rail access, the Mall of America and Downtown Minneapolis are only minutes away. With ample onsite parking, our popular park & fly packages provide a worry-free, restful night before your early morning flight.