Guest Services Agent

Residence-Inn-By-Marriott-0964fef; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Agent to warmly greet guests, handle check-ins and check-outs, and resolve inquiries with professionalism.

The role requires strong communication, multitasking, and a welcoming demeanor, with experience in hospitality or customer service a plus and familiarity with hotel PMS preferred.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem-solving

Professional demeanor

Education

High school diploma

Tools

PMS

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!JOB DESCRIPTIONJob Title: Guest Services AgentDepartment: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerMINIMUM REQUIREMENTSEducationHigh school diploma preferred.ExperiencePrevious hospitality or customer service experience preferred.Experience with hotel Property Management Systems (PMS) a plus.Skills and KnowledgeStrong customer service and communication skills.Ability to multitask in a fast-paced environment.Basic computer and data-entry proficiency.Problem-solving and conflict-resolution ability.Professional, friendly, and welcoming demeanor.Job Duties and ResponsibilitiesGreet, register, and check guests in/out efficiently and courteously.Respond to guest inquiries, requests, and concerns promptly and professionally.Handle payments, room assignments, and reservation changes accurately.Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.Maintain a clean and organized front desk and lobby area.Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.