Guest Service Agent - Full time and Part Time

Stonebridge; Denver (CO); On-site; USD 26,000 - 29,000; Part time

Job summary

Stonebridge in Denver, CO is seeking a Guest Service Agent to support front desk operations, handle guest check-in/check-out, maintain records, and assist with reservations and payments.

This role requires strong customer service, cash handling, and basic computer skills; flexibility for evenings, weekends, and holidays is preferred.

Qualifications

• Experience in a hotel front desk or guest service preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Office.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain accurate guest records and reservations.
• Handle guest inquiries, payments and room bookings.
• Provide outstanding guest services and resolve issues efficiently.

Skills

Guest service

Front desk

Cash handling

Bookkeeping

Communication

Organization

Independent work

MS Office

Tools

PMS software

MS Word

MS Excel

Job description

Non-Exempt

Part-time and 1 full-time position available

City, State: Denver, Colorado

Title: Guest Service Agent

Location: Denver, CO

FLSA: Non-Exempt

Status: 1 Part-time and 1 full-time position available

Reports to: GM/AGM

Pay Range: $19.29 - $20.00 per hour

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment:

• Primarily indoor work within the hotel’s front desk and lobby areas.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-17

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.