Guest Services Agent

DoubleTree Dallas Near the Galleria; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

DoubleTree Dallas Near the Galleria is seeking a Guest Service Agent to warmly welcome guests, assist with check-in and check-out, and transport guests and crews to the airport as needed.

The role requires strong communication, a 4 year degree, and the ability to lift luggage and drive a hotel van safely. Day shifts with local travel and front-desk support are included.

Qualifications

• Education level matches a 4 year degree or equivalent.

Responsibilities

• Assist guests with check-in and check-out.
• Transport guests and airline crews to/from the airport.
• Assist guests with luggage and baggage handling.
• Explain hotel facilities and answer questions about services and local events.
• Maintain lobby areas, van, and communication logs.
• Drive hotel vans within local area and ensure safety and courtesy.

Skills

Customer service

Communication

Driving

Second language

Education

4 Year Degree

Job description

Job Details: Job Location: DoubleTree Dallas Near the Galleria - Dallas, TX 75244, Position Type: Full Time, Education Level: 4 Year Degree, Job Shift: Day, BASIC PURPOSE: Perform duties of Guest Service Agent, which includes, but not limited to the following: assisting guests upon check-in and check-out and as needed, transport contracted airline crews to and from the airport, transport hotel guests within a 3-4 mile radius, assist arriving and departing guests by: opening and closing doors for incoming and outgoing guests, loading and unloading guest luggage from courtesy van.

ESSENTIAL FUNCTIONS

1. Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Assist guest with storing and retrieving their luggage from the van.
5. Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
6. Open doors while guests are being greeted in a friendly and courteous manner. Including but not limited to open vehicles and hotel doors to assist guests.
7. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
8. Post the daily events board and entertainment board in the lobby.
9. Maintain an open communication line through all shifts by proper use of intershift log.
10. Deliver messages and valet to guest rooms.
11. Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip.
12. Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
13. Maintain the hotel van; gas, oil, cleanliness; filling in daily van reports and reporting any malfunctions on a daily basis.

NON-ESSENTIAL FUNCTIONS

1. Assist other departments of the hotel to provide excellent guest service.
2. Assist front desk with "behind the scene" duties which includes, but is not limited to: making key packets, passing out cookies to guests.

Knowledge and Skills

Education: High School Education or equivalent experience

Experience: Customer Contact Experience preferred.

Skills and Abilities: Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.

Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.

Second language may be desired.

No. of employees supervised: None

Travel required: Local travel as needed

Hours Required: Eight hours per day, Forty hours per week; scheduled days and times vary based on need.

Lifting/Pushing/Pulling/Carrying

Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

Must be able to lift up to 60 lbs and push or pull a minimum of 150 lbs of various sizes of luggage, packages, coolers and boxes

No Lifting/Pushing/Pulling/Carrying Required.

Bending/Kneeling

Describe the type(s) of required bending and/or kneeling to include when, why and how often.

Must be able to bend to lift luggage, packages, coolers and/or boxes that weigh up to 60 lbs.

No Bending/Kneeling Required.

Mobility

Describe the type(s) of mobility required to include distances and % of time involved.

Continually walking, standing, lifting or pulling, 90 to 95% of time, large step into van.

Stationary Position

Continuous Standing

Describe the reasons to include time period and frequency.

Continuous standing 95% of time.

No Continuous Standing Required.

Climbing

Stairs: Up to approx. 120 steps 10 % of 8 hr shft (time period)

Ladders: Up to approx. feet % of (time period)

No Climbing Required.

Driving

Describe type of vehicle, distances, % of time involved and frequency.

Must be able to drive a minimum of 150 miles per day at various times of day on an as needed basis.

No Driving Required.

Work Environment

Inside: 80 % of 8 hr shift (time period)

Outside: 20 % of 8 hr shift (time period)

Describe any abnormal temperature exposures:

Hearing

X Critical Moderate Minimal

Explain: Due to driving to be aware of all obstacles

Vision

X Critical Moderate Minimal

Explain: Due to driving to be aware of all obstacles

Speech

Critical X Moderate Minimal

Explain: Communication with Guests

Literacy

X Critical Moderate Minimal

Explain: Comprehend and communicate directions and hotel events

Chemicals/Agents

Describe any chemicals/agents to include what they are, warnings and frequency of use.

Brass/glass cleaner 2% of 8 hr shift. No special handling required.

Frequent exposure to petroleum products related to maintenance of van.

No Chemicals/Agents Used.

Protective Clothing

Type: Back support & safety shoes

Approx. 100 % of 8 hr shift (time period)

None Required.

Equipment Operation

List type of equipment and frequency of use.

Van/Truck 20% of 8 hr. shift. Copier, CRT, PBX Equipment 10-20%.

Ability to operate all speed shifts of vehicles, vans, limousines and automobiles.

None Required.

Other Considerations

Tolerance to extremes in weather needed

X None.