Guest Services Agent

Four Seasons Hotel Boston; Boston (MA); On-site; USD 36,880 - 52,526; Full time

Benefits offered by this job

Medical and dental insurance

Career growth opportunities

Complimentary hotel stays

Complimentary meals

401k with company matching

Life insurance

Vacation & Paid Sick Time

Job summary

Four Seasons Hotel Boston is hiring Guest Services Agents in Boston, MA. You will welcome and register guests, explain accommodations, and help with payment methods while upholding Four Seasons standards of service.

The role pays $32.45 per hour with a focus on delivering exceptional guest experiences. A flexible schedule including days, evenings, weekends and holidays is required, with opportunities for career growth and benefits.

Qualifications

• Flexible schedule and ability to work days, evenings, rotating shifts, weekends and holidays.

Responsibilities

• Explain accommodations and establish credit or payment method.
• Check guests out and explain the bill to ensure accuracy.
• Respond to guest requests and provide personal recommendations to maximize satisfaction.

Skills

Flexible schedule

Evenings shifts

Rotating shifts

Weekends

Holidays

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring "America's Walking City," with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

The Role

Guest Services Agents welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Our Guest Services Agents check guests out of the hotel, prepare and explain the bill; respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Rate: $32.45 per hour

Preferred Qualifications And Skills

• Flexible schedule, able to work days, evenings, rotating shifts, weekends and holidays.

What To Expect From Your Work Experience

• FREE Medical and Dental insurance for you and your eligible dependents.


• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.


• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.


• Complimentary meals at our employee cafeteria.


• 401k participation with company matching program.


• Complimentary Life insurance.


• Vacation & Paid Sick Time Off.


• And much more!

Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.