Guest Services Agent

The Berkeley Ocean Front Hotel; Asbury Park (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for growth

Team-oriented culture

Job summary

A historic hotel in Asbury Park is seeking enthusiastic Guest Service Agents to enhance the guest experience. You will be the face of the hotel, managing check-ins, resolving guest requests, and creating memorable interactions in a lively beachside atmosphere. This role offers the opportunity to grow in the hospitality scene, blending modern luxury with over 100 years of history.

Qualifications

• Passion for making connections and helping others.
• Ability to turn interactions into extraordinary moments.
• Willingness to learn and grow within the role.

Responsibilities

• Be the face of the hotel, ensuring a memorable guest experience.
• Handle check-ins and check-outs smoothly.
• Provide recommendations and resolve guest issues effectively.
• Process payments accurately to maintain operational efficiency.

Skills

People skills

Service-oriented

Quick thinking

Tech-savvy

Tools

Property Management System

Job description

Are you passionate about people? Do you thrive in a vibrant, beachside atmosphere where every day feels like a new adventure? The Berkeley Oceanfront Hotel , a historic gem in Asbury Park, is looking for enthusiastic and personable Guest Service Agents to join our team!

What You'll Do:

• Be the face of our iconic hotel! From the moment guests walk through our doors to their final farewell, you'll be there to make their stay memorable.
• Handle check-ins and check-outs with a smile, ensuring every guest feels welcome and valued.
• Answer questions, provide recommendations, and handle requests – you're the go-to expert for our guests.
• Resolve issues with grace and care, turning any hiccup into a positive experience.
• Process payments with accuracy and efficiency, keeping things smooth and seamless.

Who You Are:

• A people person at heart – you love making connections and helping others.
• Service-oriented, with a knack for turning everyday interactions into extraordinary moments.
• Quick on your feet and cool under pressure, ready to handle whatever comes your way.
• Eager to learn and grow, always looking for ways to improve the guest experience.
• Tech-savvy and ready for a hands-on learning experience with our Property Management System.

Why Join Us?

• Work by the beach in a lively, fun environment where no two days are the same.
• Be part of a team that values creativity, friendliness, and making every guest's stay exceptional.
• Opportunity to shine in a role that’s all about making a difference, one smile at a time.

If you're ready to bring your positive energy to the heart of Asbury Park and be part of our Berkeley family, we want to hear from you! Apply today and let’s create unforgettable experiences together. Submit your resume via email below and we will be in touch.

The Berkeley Oceanfront Hotel is more than just an iconic Asbury Park landmark—it's a vibrant, dynamic workplace that blends over 100 years of history with modern luxury. Located on the Atlantic Ocean, just steps from theAsbury Park Boardwalk, we offer an exciting environment filled with opportunities for growth in New Jersey’s thriving hospitality scene. Our team is the heart of our success, and we are looking for passionate individuals who want to grow their careers in hospitality. Whether you’re interested in guest services, housekeeping, food & beverage, or events,The Berkeley offers an opportunity to work in a one-of-a-kind setting—just an hour from both New York City and Philadelphia. Join us and contribute to a legacy of excellence at the Berkeley.