GUEST SERVICES ADMIN (FRONT DESK)

Avenue Theatre; City of Rochester (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid holidays

Paid time off

Wellness and sick time

Job summary

A local arts organization in Rochester is looking for a Front Desk Guest Services & Administrative Coordinator. The ideal candidate will manage front desk operations, provide administrative support, and coordinate programs, ensuring a welcoming environment for visitors and community members. Applicants should possess strong organizational and communication skills, along with a high school diploma or equivalent. This full-time role includes varied hours, including evenings and weekends.

Qualifications

• Experience in administrative, customer service, or front desk roles preferred.
• Flexibility for evenings and weekends required.
• Driver’s License and ability to pass a background check necessary.

Responsibilities

• Welcome visitors and manage inquiries.
• Oversee check-in/sign-in processes.
• Maintain records and front office systems.
• Manage ticketing and support front-of-house operations.
• Support program registration and participant communication.

Skills

Organizational skills

Communication skills

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Office software

Job description

guest services & administrative coordinator

The Avenue Blackbox Theatre, Joseph Avenue, Rochester, NY, USA

We are seeking a highly organized, welcoming, and detail-oriented Front Desk Guest Services & Administrative Coordinator to serve as a key point of contact for The Avenue Blackbox, Inc. This role combines front desk reception, administrative support, box office operations, and program coordination responsibilities.

The ideal candidate is a proactive communicator who thrives in a fast-paced, community-centered arts environment and enjoys working with youth, families, artists, and the public. This position plays a critical role in ensuring smooth daily operations and a positive experience for all visitors and program participants.

EMPLOYER: The Avenue Blackbox, Inc.

EMPLOYMENT STATUS: Full-time, W-2 status, hourly, varied-schedule (including evenings and some weekends)

Reports To: CEO/Executive Artistic Director & various managers/program administrators

COMPENSATION: $18-20 per hour

BENEFITS: Paid holidays, paid time off + wellness and sick time

Key Responsibilities

Front Desk & Guest Services

Welcome visitors

Manage inquiries

Oversee check-in/sign-in processes

Administrative & Office Support

Maintain records, schedules, communications, and

Maintain front office systems, including supply inventory and organization

Box Office & Event Support

Manage ticketing, customer service, and support front-of-house operations for events

Assist with event setup, breakdown, and front-of-house operations

Engage with participants and community members to support a positive experience

Program Coordination

Support after-school and family programs, including registration, attendance tracking, and participant communication

Prepare program materials and spaces

Support and help facilitate participant and family orientations

Assist with onboarding processes and required documentation

Help ensure a safe and welcoming environment

Data & Experience Tracking

Maintain attendance data, manage surveys, and track participant and guest feedback

Support evaluation and continuous improvement efforts

Qualifications

High school diploma or equivalent

Experience in administrative, customer service, or front desk roles and technology

Strong organizational and communication skills

Comfort working with youth and families

Experience with data entry and recordkeeping preferred

Basic proficiency with office software

Flexibility for evenings and weekends

Driver’s License and ability to pass a background check and fingerprinting

Please be prepared to submit a cover letter and resume.

Applications will be reviewed as they are received.

To earn more about The Avenue Blackbox, Inc.:

Facebook, Instagram, Twitter, YouTube: @avenueblackbox

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About the Company

The Avenue Blackbox, Inc. is a multidisciplinary arts organization dedicated to providing culturally responsive programming that uplifts and empowers youth, families, and the broader community through creative expression, performance, and education. We are proud to serve in the historic the Joseph Avenue neighborhood of Rochester's northeast quadrant. We create safe, bold, affirming spaces for exploration, storytelling, and artistic growth. We create home.

The Avenue Blackbox, Inc. is an EQUAL OPPORTUNITY provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

No Sexism

No Racism

No Ageism

No Ableism

No Homophobia

No Fatphobia

No Transphobia

No Hate