Guest Services & Access Specialist

San Diego Theatres Inc; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Diego Theatres Inc in San Diego, CA is seeking an Access Monitor to assist guests with self-scanning tickets at entry and provide ticket scanning support. Responsibilities include coat room and binocular rental tasks during events at the Civic Theatre.

You will greet guests, direct seating, manage lost and found, and ensure safety protocols. The role requires strong customer service, calm under pressure, and the ability to work 40% of events per month, including weekends.

Qualifications

• Ability to communicate concisely and understandably in English.
• High school diploma or GED or equivalent.
• Experience in customer-facing roles is a plus.

Responsibilities

• Assist Guests with self-scanning tickets at entry.
• Operate ticket scanners and assist guests to gain access.
• Distribute assisted listening devices and binocular rentals as needed.
• Coordinate with House Management on safety issues and lost and found.

Skills

Customer service

English communication

Problem-solving

Attention to detail

Education

High school diploma or GED

Tools

Point-of-Sale device

Job description

San Diego Theatres Inc in San Diego, CA is seeking an Access Monitor to assist guests with self-scanning tickets at entry and provide ticket scanning support. Responsibilities include coat room and binocular rental tasks during events at the Civic Theatre.

You will greet guests, direct seating, manage lost and found, and ensure safety protocols. The role requires strong customer service, calm under pressure, and the ability to work 40% of events per month, including weekends.