Guest Services

Birmingham South RV Park; Pelham, Northern (AL, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Birmingham South RV Park in Pelham, AL is seeking a Full Time Guest Services employee to join our team. The role involves greeting guests, handling reservations, answering calls, and helping with office and housekeeping duties. The position requires reliable transportation, the ability to work varied hours including some weekends, and the ability to lift up to 40 lbs.

Training is provided. Please attach a resume with your application.

Qualifications

• Proven experience working as a guest services team member or similar position.
• Must have basic computer skills and knowledge of spreadsheets and word-processing documents.
• Excellent customer service skills and courteous phone manner.
• Multitasker with strong time management and organizational skills.
• Ability to sell in a friendly, courteous, and respectful manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and convert inquiries into reservations.
• Reply to voicemails and emails.
• Booking reservations as requested by guests.
• Maintaining office cleanliness and organization of resources.
• Learn and certify to pump propane, training provided.
• Assist with outdoor maintenance duties.
• Cleaning of Restrooms and cabins.

Skills

Guest services experience

Basic computer skills

Customer service

Multitasking

Time management

Physical stamina

Sales friendly demeanor

Job description

Birmingham South RV Park in Pelham, AL is looking for a Full Time Guest Services employee to join our team!

Days and hours of work may vary between the hours of 07:30 - 5:15 PM, including weekdays and some weekends (Saturday & Sunday).

The ideal candidate will have an upbeat personality, be able to work both independently, and well with others, be reliable, a multitasker, and hard-working.

Must have reliable transportation and the ability to work in a fast-paced environment. This position may require some lifting of up to 40lbs, and will require working both indoors and outdoors.

The position will require office/clerical duties, as well as cleaning/housekeeping duties.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and convert inquiries into reservations.
• Reply to voicemails and emails.
• Booking reservations as requested by guests.
• Maintaining office cleanliness and organization of resources.
• Learn and certify to pump propane, training provided.
• Assist with outdoor maintenance duties.
• Cleaning of Restrooms and cabins.

Qualifications:

• Proven experience working as a guest services team member or similar position.
• Must have basic computer skills and knowledge of spreadsheets and word-processing documents.
• Excellent customer service skills and courteous phone manner.
• Multitasker, Time management, and organizational skills.
• Ability to sell in a friendly, courteous, and respectful manner.
• Must be able to sit, stand, stoop, and occasionaly lift up to 40lbs.
• Must be able to clean facilities on site when needed.
• State of AL Propane Dispensing License is a plus.

If it sounds like this would be a good fit, we look forward to hearing from you. Please attach a resume with your application.

You may also stop in our office to get more information or apply in person. We are located at 222 Co Rd 33, Pelham, AL 35124. Thank you!