Guest Services

City of McHenry; McHenry (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of McHenry is seeking a part-time Guest Services Attendant for the McHenry Recreation Center under the direction of the Director of Parks & Recreation. You will greet guests, provide first-class customer service, sell memberships, register participants for activities, and assist with facility rentals and front desk tasks.

As part of the role, you may perform light cleaning, cash handling, and use registration software.

Qualifications

• Must be at least 16 years of age.
• Strong people and customer service skills and the ability to communicate effectively with staff and the public.
• Good math skills and solid computer/keyboard skills.
• Previous cash handling and customer service experience preferred.
• CPR, AED and First Aid certification or willingness to complete within 60 days.

Responsibilities

• Greet guests promptly and provide friendly customer service.
• Check in members, register participants, sell memberships, and process payments.
• Assist with facility rentals, programs, events, and front desk duties.
• Answer phones, respond to questions, and promote programs and services.
• Perform light facility cleaning and maintain front desk organization.
• Attend staff meetings and trainings and perform related duties as needed.

Skills

Customer service

Cash handling

Communication

Computer skills

Problem solving

Tools

Registration software

Job description

Under the direction and supervision of the Director of Parks & Recreation, the part-time Guest Services Attendant will provide quality customer service, sell memberships, register participants for activities, process facility rentals, assist with facility cleaning and room set ups. Guest Service Attendant will serve as the primary receptionist/greeter for visitors to the McHenry Recreation Center. This position cross trains for Fitness Center Attendant and Child Care as needed.

• Promptly greet guests in a pleasant and friendly manner.
• Provide excellent customer service to all customers. Maintain a professional, diplomatic, and friendly relationship with customers.
• Check in members and patrons, collect daily fees.
• Register customers for membership passes, programs, and events using registration software. Renew memberships and process key fobs.
• Review daily facility activities and upcoming events; be familiar with current programs.
• Accept payments, process transactions and receipts. Prepare daily deposit worksheet.
• Comply with all cash handling procedures.
• Comply with the dress code by coming to work in clean, presentable clothing and wearing an employee name tag.
• Answer phone calls and handle appropriately.
• Answer questions about the organization, its facilities and programs. Promote Park & Recreation programs and services.
• Use email to communicate with customers and staff.
• Maintains the cleanliness and organization of the front desk.
• May be scheduled during early mornings, evenings, holidays, weekends and during times of registration peak demand.
• Provide tours of facility as needed.
• Attends relevant staff meetings and trainings.
• Completes light facility cleaning, including wiping down fitness equipment, as directed.
• Racks weight equipment, as needed.Fills in for Facility Attendant when needed.
• Monitors locker rooms and common areas for cleanliness, and performs light cleaning as needed.
• Assists with Children's Center as needed.
• Perform a variety of clerical functions such as filing, making copies, sorting mail, and stocking literature wall with brochures and pamphlets. File paperwork and assist in maintaining records. Type simple tasks and material as assigned.
• Perform opening and closing duties of the facility as needed.
• Assist with special events.
• Act as “Manager on Duty” when a Supervisor or Guest Service Lead is not present during nights and weekend shifts. Manager on Duty responsibilities include: resolving customer concerns, resolving incidents and processing incident and accident reports as necessary, contacting appropriate personnel for emergencies, monitoring facility by periodic building walk-throughs, general awareness of, and responsiveness to, facility and program needs at all times.
• Demonstrates a mature and professional attitude through dependability, punctuality and genuine awareness.
• Provides excellent customer service to all patrons. Maintain a professional, diplomatic, and friendly relationship with patrons.
• Promptly greet patrons in a pleasant and friendly manner.
• Follows all safety guidelines while using City of McHenry facilities.
• Administer first aid when absolutely necessary.
• Ensures adherence to safety and injury prevention policies and procedures; prepares accident reports as required.
• Keeps an open line of communication with Director of Parks & Recreation regarding daily operations, problems, and member feedback.
• Perform the job safely and in compliance with City of McHenry policies, procedures, work and safety rules and the employee manual.
• Performs related duties as required by management to meet the needs of the Parks & Recreation Department and the customer.
• Must pass background check and drug screen.

• Must be at least 16 years of age.
• Requires strong people and customer service skills and the ability to communicate effectively with the staff and public.
• Good math skills, the ability to follow through on detailed work, and solid computer and keyboard skills required.
• Previous cash handling and customer service experience preferred.
• The successful candidate must be able to project a professional appearance.
• Must have a CPR, AED and First Aid certification or be willing to complete certification training within the first 60 days of employment.

The City of McHenry is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected class.