Guest Service Support Cashier

Jamul Casino; Jamul (CA); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Jamul Casino is seeking a Guest Services Cashier to deliver friendly, fast service and handle cash transactions with accuracy. You will enroll guests into the Sweetwater Rewards Club, explain promotions, and support casino events.

The role requires a high school diploma, 1 year of guest service experience, and 1–3 years of heavy cash handling. TiPS certification and gaming license eligibility are required to qualify.

Qualifications

• High school diploma or equivalent required.
• 1 year of guest service experience, preferably in hospitality, retail, or casino.
• 1–3 years of heavy cash handling experience in a casino or related environment.
• Must be able to earn and maintain TiPS certification and gaming license.

Responsibilities

• Provide friendly, fast, flawless guest service per Jamul Casino standards.
• Process cash transactions including currency, chips, vouchers, and checks.
• Enroll guests into Sweetwater Rewards and maintain accurate club data.
• Explain program details, promotions, and events to guests.
• Balance cash drawers and report discrepancies; follow policies.

Skills

Guest service experience

Cash handling

Gaming license eligibility

Education

High school diploma or equivalent

Tools

TiPS certification

Job description

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Provide friendly, fast, flawless, and helpful guest service, through the consistent practice and delivery of Jamul Casino’s Service Commitment to all guests and team members.
• Process accurate cash handling transactions, including currency, chip, and slot machine tickets; conduct check cashing, credit/debit card advances, promotional voucher redemptions, etc.
• Perform Sweetwater Rewards Player’s Club functions, such as enrolling guests into the Player’s Club, maintaining accurate player tracking information, communicating available offers.
• Maintain an in-depth knowledge of the Sweetwater Rewards Player’s Club program, as well as all casino promotions, events, and amenities; must have the ability to explain accurate program, promotions, and event details to our guests.
• Promotes and participates in the execution of Marketing promotions and casino events.
• Balance cash drawers, complete all necessary paperwork, and report discrepancies, if any.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• 1 year of guest service experience, most preferably in a hospitality, retail, or casino environment
• 1-3 years of heavy cash handling experience as a casino cashier, bank teller, retail sales associate, or related experience, preferred
• Able to promptly and accurately follow instructions given by Leadership
• Ability to maintain composure and perform in a high stress, fast-paced environment
• Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment
• Ability to earn and maintain TiPS certification
• Must be able to acquire and maintain appropriate gaming license

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Preferred

Intermediate

Licenses & Certifications

Required

Gaming License

TIPS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.