Guest Service Supervisor - Seasonal Flex

Global Montello Group Corp; Watertown (CT); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k match

Tuition reimbursement

Growth opportunities

Descripción de la vacante

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure smooth store operations, focusing on guest experience and adherence to policies. The role requires coaching and supervising cash handling and POS tasks to support daily sales and security guidelines.

The position emphasizes flexibility in hours, physical ability to access all areas of the store, and reliable transportation to perform duties across shifts.

Formación

• Greet guests and provide an enjoyable shopping experience.
• Coaching employees by giving constructive feedback to help perform tasks.
• Supervise staff to ensure adherence to policies and procedures.
• Operate the point of sale in accordance with corporate standards and manage cash.
• Ensure store housekeeping and safety practices are followed.

Responsabilidades

• Supervise employees to ensure task completion and proper execution of management directives.
• Greet guests and provide a positive shopping experience.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Keep products replenished to maintain in-stock conditions and address guest inquiries.

Conocimientos

Guest service

Supervising staff

Coaching

Cash handling

Customer complaints handling

Educación

High School Diploma

Herramientas

POS system

Descripción del empleo

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description

Supervise employees making sure they are performing all the job duties implemented by management. Coaching employees by giving them constructive feedback to help perform certain tasks. Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). Ensure the 24/7 execution of all guest service programs and processes. Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. Always replenishes products to ensure in-stock conditions. Address inquiries and complaints from guests. Check in external and internal vendors per established guidelines.

Additional Job Description

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

High School Diploma High school diploma or equivalent

Pay Range

$19.73 - $22.94

Our Commitments to You Coins!

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance.
• Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

Equal Opportunity

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

Disability Accommodation

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please visit our Global Partners Careers site to explore and apply for job opportunities with us.