Guest Service Supervisor - Seasonal Flex

Global Montello Group Corp; North Canaan (CT); Sur place; USD 27 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health & Wellness - Medical, Dental, V

Life Insurance

401k with match

Tuition reimbursement

Résumé du poste

Global Partners LP is seeking a Guest Service Supervisor to lead staff, ensure smooth store operations, and deliver excellent guest service in a fast-paced retail setting.

The role involves coaching employees, managing POS cash processes, maintaining cleanliness, and supporting 24/7 guest service programs while adhering to safety and quality standards.

Qualifications

• Supervise employees and coach performance to meet management standards.
• Provide an enjoyable guest experience through greeting and service excellence.
• Adhere to safety, security, quality and store policies.
• Handle cash processes including deposits, gift cards and checks where applicable.
• Maintain stock levels and store housekeeping to ensure in-stock conditions.

Responsabilités

• Supervise staff and organize work processes per management direction.
• Greet guests and ensure a positive shopping experience.
• Operate the POS per corporate standards and manage cash levels.
• Ensure housekeeping tasks are completed and safety procedures followed.
• Address guest inquiries and vendor check-ins per guidelines.

Connaissances

Customer service

Team supervision

Cash handling

Flexible hours

Formation

High School Diploma

Outils

POS System

Description du poste

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description

Supervise employees making sure they are performing all the job duties implemented by management. Coaching employees by giving them constructive feedback to help perform certain tasks. Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). Ensure the 24/7 execution of all guest service programs and processes. Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. Always replenishes products to ensure in-stock conditions. Address inquiries and complaints from guests. Check in external and internal vendors per established guidelines.

Additional Job Description

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

High School Diploma High school diploma or equivalent

Pay Range

$19.73 - $22.94

Our Commitments to You Coins!

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance.
• Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

Equal Opportunity

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

Disability Accommodation

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please visit our Global Partners Careers site to explore and apply for job opportunities with us.