GUEST SERVICE SUPERVISOR (FULL TIME) $2000 RECRUITMENT INCENTIVE

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Immediate Coverage

Healthcare

Retirement Plans

Paid Time Off

Tuition reimbursement

Military Family Support

Public Service Loan Forgiveness

Tax-free shopping

Job summary

Washington Navy Yard hosts a NHG front desk supervision role within the Navy Exchange Service Command (NEXCOM). You will oversee daily front desk operations, ensuring guests receive warm service and smooth check-in/out experiences.

The position requires managing staff, coordinating shifts, and maintaining security and standards across the lobby and guest services areas. Strong supervisory and interpersonal skills are essential.

Qualifications

• 2 years of experience in administrative, professional, investigative, or other responsible work.
• Ability to exercise mature judgment and deal with others in person-to-person relations.
• Specialized experience in supervisory, administrative, or technical work in guest services.

Responsibilities

• Oversee NHG front desk operations including lobby and guest service areas.
• Work shifts including holidays as scheduled; communicate with NHG personnel and chain of command.
• Assist guests in person, by telephone, or email for reservations, payments, check-in/out, and verification.
• Train staff on NHG systems and SOPs; monitor annual training.

Skills

Administrative experience

Supervisory experience

Interpersonal skills

Judgment

Education

Hospitality study (hotel/lodging)

Academic study above high school

Job description

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

The Benefits Begin DAY ONE

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life.

Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary

Supervises subordinate NEXCOM Hospitality Group NHG staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions.

Duties And Responsibilities

• Responsible for NNHG front desk operations to include lobby appearance guest service office operations etc. Required to work all shifts including holidays as scheduled. Communicates with all NHG personnel and chain of command concerning operations guest issues or situations that exceed span of authority and require elevation to immediate supervisor.
• Utilizes various modes of communication to assists guests in person via telephone email etc. to secure room reservations and or cancellations payments inquiries check-in check-out authorizing patron verification guest room assignments credit card processing express check-out etc.
• Trains associates on NHG systems standards operating procedures SOPs etc. Monitors and ensures staff completes all required annual training within designated timeframe. Completes work schedules and assigns work checks quality of work performed monitors productivity and motivates staff to improve performance and encourages further development.
• Approves disapproves leave requests documents attendance and utilizes payroll system to enter schedules annotate leave and provide General Manager with daily payroll expense report s .
• Issues room keys sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes as requested. Controls inventory quantity of associates uniforms ensuring that approved uniforms and name badges are worn and maintained in proper condition.
• Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions.
• Utilizes computerized Property Management System PMS to generate reports input statistical data and reviews and monitors same for accuracy.
• Operates Point of Sale POS to record sales from convenience store if applicable or to enter daily sales transactions.
• Reconciles daily transactions of all accounts and outlets of the NHG property ensuring complete reconciliation of balances while maintaining guest service at all times. Executes night audit functions reviews audit packs and researches and where possible and applicable resolves discrepancies. Assists NHG management with end of month reporting. May be required to act as Government Purchase Card holder and maintain required records.
• Acts as Manager on Duty as assigned to maintain continuity in absence of General Manager.
• Must satisfy all training and requirements for position in conjunction with job duties. - May be called upon to maintain operations during heavy weather and other emergencies.
• Participates in hiring front desk staff evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards.
• May be required to assist with the set-up and breakdown of the complimentary breakfast bar and other events in the lobby area. May be required to assist with set-up and breakdowns of chairs and tables used during special functions and clean immediate and surrounding areas upon conclusion of the event.
• Creates and submit purchase requisitions for NHG facility supplies and guest amenities in accordance with established SOP. Maintains adequate supplies on hand in order to meet operational requirements. Monitors equipment and usage to ensure optimum performance. Makes trouble calls to appropriate departments companies to have authorized repairs completed.
• Ensures operating procedures are in compliance with state and federal regulations with regard to OSHA and the NHG. Maintains a clean and safe environment for guests and associates.
• Reviews and has knowledge of departmental budgets. Monitors monthly expenses including payroll supplies and amenities.
• Responsible for security of guests rooms and assigned pass key. Properly documents room keys issued and returned to the Key Log Control and reports lost key s immediately to NHG General Manager.
• Performs other related duties as assigned

General Experience

2 years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

Or Substitution Of Education For Experience

1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.

And Specialized Experience

One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.

Primary Location

United States-District of Columbia-Washington

Organization

Washington Navy Yard

Schedule

Full-Time (35 + hours)

Unposting Date

Sep 16, 2026, 11:59:00 PM