Guest Service Supervisor: Elevate Customer Experience

Price Chopper; Colchester (VT); On-site; USD 32,000 - 52,000; Full time

Job summary

Price Chopper in Colchester, VT is seeking a Guest Service Supervisor to lead the front-end team and ensure a friendly, efficient and safe shopping experience for guests. You will supervise the Guest Service area, manage cash controls, and coach teammates to uphold high service standards.

The role requires strong communication, reliability, and the ability to multi-task in a fast-paced retail setting. High school diploma and 1–3 years related experience preferred.

Qualifications

• Must communicate clearly and courteously with guests and teammates.
• Experience supervising a front-line guest service area preferred.
• Ability to multi-task in a busy retail environment.

Responsibilities

• Greet guests, make eye contact and thank each guest served.
• Deliver friendly, helpful and safe shopping experience meeting guest expectations.
• Present professional appearance per dress code and grooming policy.
• Work safely and keep work area neat and clean at all times.
• Supervise the Guest Service area and cash controls.
• Maintain cash controls, currency handling and sales reporting.
• Schedule, train and coach Guest Service teammates for exceptional service.
• Maintain cashier reports and office security per policies.
• Count and record cash from cashiers and process deposits.
• Ensure Guest Service area is secured after each shift.
• Communicate new policies or promotions to guests.
• Perform other duties as assigned by management.

Skills

Customer service

Supervisory skills

Communication skills

Attention to detail

Team leadership

Education

High School Diploma

Job description

Price Chopper in Colchester, VT is seeking a Guest Service Supervisor to lead the front-end team and ensure a friendly, efficient and safe shopping experience for guests. You will supervise the Guest Service area, manage cash controls, and coach teammates to uphold high service standards.

The role requires strong communication, reliability, and the ability to multi-task in a fast-paced retail setting. High school diploma and 1–3 years related experience preferred.