Guest Service Lead: Elevate Experience & Team Coaching

Northeast Grocery; Essex Junction (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Grocery in Essex Junction, VT is seeking a Guest Service Associate to greet guests, handle transactions, and maintain a safe, clean service area. You will project a professional image and help deliver an easy, friendly shopping experience.

The role emphasizes reliable, high-integrity service with strong communication and basic computer skills. Training will cover cash handling, policy updates, and teamwork with the Guest Service team to ensure exceptional guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 3–12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

Responsibilities

• Greets guests and delivers a friendly, helpful shopping experience.
• Handles guest transactions with accuracy and maintains security of the service area.
• Maintains professional appearance and neat work area per dress code.
• Assists supervision in guest service area operations and daily cash activities.
• Trains and coaches teammates to improve guest service.
• Communicates new policies and promotions to guests.

Skills

Strong communication

Customer service

Reliability

Basic Math

Basic Computer Skills

Basic Literacy

Tools

Register

Money order computer

Mainframe Applications

Banking equipment

Personal Computer

Job description

Northeast Grocery in Essex Junction, VT is seeking a Guest Service Associate to greet guests, handle transactions, and maintain a safe, clean service area. You will project a professional image and help deliver an easy, friendly shopping experience.

The role emphasizes reliable, high-integrity service with strong communication and basic computer skills. Training will cover cash handling, policy updates, and teamwork with the Guest Service team to ensure exceptional guest satisfaction.