Guest Service Supervisor

Global Partners LP; Stamford (CT); On-site; USD 24,590 - 28,722; Full time

Benefits offered by this job

Health insurance

401k with match

Tuition reimbursement

Job summary

Global Partners Inc. is seeking a Guest Service Supervisor (GSS) for its Stamford location. In this role, you will enhance guest experiences while overseeing store operations and employee performance. We value strong guest service skills and the ability to supervise effectively.

This position requires flexible availability, including nights and weekends, and offers competitive pay ranging from $17.85 to $20.85 per hour, influenced by experience and performance.

Qualifications

• Must be available to work flexible hours including nights, weekends, and holidays.
• Must be at least 18 years of age.
• Must have reliable transportation and a valid driver’s license.
• Ability to lift up to 25 lbs and work in varying temperatures.

Responsibilities

• Supervise employees and ensure job duties are performed.
• Provide exceptional shopping experiences for guests.
• Manage cash processes and maintain proper cash levels.
• Address guest inquiries and complaints effectively.

Skills

Guest service skills

Relationship building

Problem-solving

Organizational skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

Types of 'Energy' You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detailed oriented and have excellent organizational skills.
• You defuse issues by utilizing problem solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

'Gauges' of Responsibility

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

'Fuel' for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.)

Education

• High School Diploma or GED

Pay Range

$17.85 - $20.85

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.