Guest Service Supervisor

Global Partners Inc.; Whitefield (NH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401k Matching

Tuition Reimbursement

Growth Opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to drive top-tier guest experiences and oversee store-level tasks. You will lead a team, greet guests, and ensure smooth operations while upholding safety and quality standards across the store.

The role requires flexible hours, strong organizational skills, and the ability to manage cash processes. Growth opportunities, competitive pay, health benefits, and a 401(k) match are offered.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.)

Responsibilities

• Supervise employees ensuring they perform all duties defined by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the point of sale per corporate standards and maintain cash levels.
• Ensure store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute guest service programs and processes 24/7 across the store.
• Manage cash processes including deposits, lottery, gift cards and checks where applicable.
• Replenish products to maintain in‑stock conditions.
• Address guest inquiries and complaints in a professional manner.
• Check in external and internal vendors per guidelines.

Skills

Guest service

Customer relations

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?”

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef‑led creations and guest‑focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day‑in and day‑out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detailed oriented and have excellent organizational skills.
• You defuse issues by utilizing problem solving techniques.
• You are a proven self‑starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

“Gauges” of Responsibility

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

“Fuel” for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

The GPS of our Interview Process

• The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
• We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time.

Qualification

• Must be available to work flexible hours that may include day, nights, weekends and or holidays
• Must be efficient and organized
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.,)

Education

• High School Diploma or GED

Pay Range:

$16.50 - $19.50

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑891‑4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.